By Søren Smit. Director.
Many companies’ customer experience efforts do more harm than good. On its own the different units might even do the right things. They may even have data that shows more satisfied customers.
Read how the endeavors still can hurt the customer experience, and what you can do to avoid it.
Ennova is all about the employee and customer experience!
Ennova is different by design from SaaS-vendors and traditional survey vendors. How? We integrate survey excellence, data intelligence and behavioral design into our digital solutions.
We support our clients with skilled consultants, who excel in project management and know what success looks like on all levels of your organization. And to secure change our business psychologists offer a variety of onsite and online supported consulting services.
95 percent of our customers would recommend us to others. This result smashes the industry average – and we flatter ourselves that it is not just because we're nice to work with, but because we make a difference.
Ennova is specialized in putting solutions into action for the largest global companies. The knowledge we get from working with international flagship clients of +100k people, we deploy to our more than 300 other projects a year.
Creating real change is about much more than a survey. Our cutting edge survey platform makes it easy to follow up on actions. And your trusted engagement manager operate with equal ease in the boardroom and in the places where the hearts of your employees and customers are won.
A good analysis shows whether your employee engagement is declining. An excellent analysis pinpoints the precise time at which declining engagement results in a lost colleague, and what you should do to prevent it.
Our analysis apparatus is among the best in the world, and the data would be overwhelming if we weren't experts in converting them into concise recommendations for specific actions that provide meaning, value and benefits.
The Nordic way of focusing on people and their well-being has resulted in some of the highest global happiness indexes. In addition, many of the most recognized CEOs globally in recent years have come from Scandinavia.
At Ennova, we honor our heritage by taking our experience from working with top Nordic organizations and applying the parts, that we know work on a global scale. In return, our global client reach has broadened our perspective on how to deal with cultural differences in survey design and communication.
Join our +100 consultants, business psychologists, data analysts and IT professionals and help the best companies become even better. Drive change to our clients by designing solutions or anchoring recommendations in a business consultant role. Or join our younger squad of interns to learn about life in a fast-moving client oriented culture.