6 min. read | September 18 - 2024
We’ve all been there—finally finished with your interaction with customer service (after waiting long enough to question the meaning of time itself). Then the inevitable happens: “We’d appreciate it if you could fill out a brief survey.”. “Brief,” they say. And yet, as you wade through a seemingly e...
8 min. read | September 18 - 2024
In the world of Customer Experience (CX), you often hear the terms "customer-centricity" and "customer obsession" used interchangeably. Typically, I'm...
5 min. read | July 08 - 2024
Artificial intelligence (AI) has been a game changer in many fields, and survey work is no exception. But while AI and AI-generated data offer impress...
5 min. read | July 08 - 2024
Artificial intelligence (AI) has been a game changer in many fields, and survey work is no exception...
6 min. read | June 07 - 2024
Engagement surveys are more than just an HR metric; they reflect the core health and potential of an...
4 min. read | June 04 - 2024
Leadership coaching is a great tool for development and personal growth. When combined with data, yo...
7 min. read | May 28 - 2024
Engagement surveys are a common tool in organizations that focus on leadership development. However,...
2 min. read | May 15 - 2024
Supporting leaders who receive low engagement scores can be a challenging task for HR. These scores ...
6 min. read | April 11 - 2024
Disclaimer: This is a fictional case built on a collection of practical experiences from our leaders...
6 min. read | September 18 - 2024
We’ve all been there—finally finished with your interaction with customer service (after waiting lon...
8 min. read | September 18 - 2024
In the world of Customer Experience (CX), you often hear the terms "customer-centricity" and "custom...
2 min. read | June 14 - 2024
Creating engaging customer surveys is an art that can significantly improve the quality of feedback ...
