AI-Powered Highlights & Recommendations
No more digging. We highlight the key patterns in your feedback and guide your teams with next-step suggestions based on real priorities, not noise.
Advanced Text Analysis
Open comments reveal the why behind your scores. With our customer satisfaction survey software, AI reads between the lines to surface emotions, themes, and trends, helping you act faster and more meaningfully.
Seamless integration
No system silos. Ennova integrates with your CRM, support, or marketing stack, so you get the full picture and avoid manual work.
Bonus: Because we also lead in Employee Experience, you’ll understand how your people and your customers shape each other. That’s where the real magic happens.
Built-in Benchmarking
Track your progress and see how you compare. Whether it’s internal performance or global best-in-class, we give you the context to raise the bar.
Plug’n Play Survey Templates
You don’t start from scratch. With proven templates for touchpoints, relationships, and journeys, you can launch fast and focus on the insights.
Continuous Listening with Pulse Surveys
Your annual CX survey shows you the big picture. But what about everything in between?
That’s where Pulse Surveys come in. They’re a fast, lightweight way to check in with customers throughout the year, so you can catch emerging issues, measure the impact of changes, and respond in real time.
Use Pulse Surveys to:
- Track the impact of new product or feature launches
- Follow up on service center interactions
- Keep a finger on the pulse of key accounts
- Spot early warning signs before they escalate
And because they’re built on the insights from your main CX programs, Pulse Surveys don’t add noise; they add focus. They turn your follow-up into a smart, ongoing process.
They feel heard. By sharing feedback, your customers help shape better services, stronger relationships, and a more loyal brand connection.
They gain clarity. Real-time customer feedback shows what’s working and what’s not, helping teams take immediate, meaningful action.
They deepen relationships. With insights tailored to each account, KAMs can respond proactively, build trust, and create more value for every client.
They accelerate improvement. Use the right data to refine journeys, support teams, and prove the impact of your CX strategy.
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They close the loop. Know when to follow up, where to focus, and how to turn every interaction into a better experience.
They see the big picture. Spot patterns across markets, align teams, and drive customer strategies with lasting business impact.
Easy to Use - Even Easier to Set Up
Get more than software; get a partner.
With Ennova, you don’t just get a CX platform. You get Software With a Service (SwaS) intuitive tools plus expert support at every step.
No endless training. No complex setup. No blind spots.
Just a solution that’s simple to use, and a team that helps you succeed.
What Our Clients Say About Ennova
Nordstern: Gained a full view of the customer journey by combining customer and supplier surveys, leading to higher satisfaction and a stronger NPS.
"Getting data and insight across our entire value chain is central to our customer and supplier efforts. It is very valuable for us to have a complete picture."
IMI Hydronic Engineering: Transformed their outdated NPS process into a modern, customer-centric system reaching 27,000 customers across 30 countries and significantly raising satisfaction.
"Ennova's CX solution harnessed the capabilities of artificial intelligence to perform sentiment analysis of customer comments, offering real-time insights accessible to every salesperson.”
Fredericia Furniture: Launched their first-ever customer survey with Ennova and exceeded expectations: achieving a CX performance score of 91 vs. 77 benchmark and an NPS of 84, more than double the industry norm.
"It’s crucial for us to know what our customers think of us and how they experience our collaboration, so that we can get even closer to them.”
Flexible Pricing for Every Setup
Whether you’re testing your first CX pilot or running a global program, we’ll tailor a package to fit your needs. Every package includes:
- A proven CX platform built for scale
- Expert support from set-up to follow-up
- Industry benchmarks and actionable reporting
Want pricing info? Let’s talk about your setup. We’ll provide a tailored offer, no strings attached.
