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Employee Experience Insights

Do you use Employee Journey Mapping as a guide to understanding employees and creating the right employee experiences?

Do you use Employee Journey Mapping as a guide to understanding employees and creating the right..

The changes in work methods and frameworks that have resulted from COVID-19...

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Stay human in a technology-driven world

Stay human in a technology-driven world

In recent times, it has become clear that we are people with a basic need to...

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Dear leaders – now what? How to lead and set the course in a hybrid working environment

Dear leaders – now what? How to lead and set the course in a hybrid working environment

As many companies re-open their offices, most of us will have to develop...

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Customer Experience Insights

Take the test: How mature is your company when it comes to creating positive customer experiences?

Take the test: How mature is your company when it comes to creating positive customer experiences?

The customer insight area has enormous potential and, when tapped in a...

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How to create changes your customers will appreciate

How to create changes your customers will appreciate

Is your goal to be a customer champion? The process may seem overwhelming,...

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Do you (also) not get enough out of your customer surveys?

Do you (also) not get enough out of your customer surveys?

Today, many companies get nowhere near enough from their customer surveys...

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