Close

Employee Experience Insights

Start giving and receiving feedback that will make you a better leader

Start giving and receiving feedback that will make you a better leader

Many leaders are not good with feedback, and this inhibits learning and...

Read More
Establish the foundation: This is how your company gets to be the best at employee experience

Establish the foundation: This is how your company gets to be the best at employee experience

Where on the agenda does employee experience (EX) rank in your company?...

Read More
Familiarize yourself with the most important EX concepts

Familiarize yourself with the most important EX concepts

There are many terms and conceptual frameworks being used within the EX...

Read More

Customer Experience Insights

there is a new sheriff in town!

there is a new sheriff in town!

Is it a good thing when a company gets a new, experienced CEO? Sort of,...

Read More
Don’t forget the product in the customer journey

Don’t forget the product in the customer journey

You don’t need to study the lesson on Customer Experience for too long to be...

Read More
When did you last (re)visit your customer journey?

When did you last (re)visit your customer journey?

The work with customer journey mapping and the understanding of your...

Read More