Benefit from your customers' feedback and exceed their expectations.
Take customer insights and business results to the next level with Ennova’s Customer Experience Platform!
We have made it easy for you to identify critical customer insights and improve the customer experience all along the customer journey. Let the voice of the customer be at the heart of your most critical business decisions.
Get real-time feedback, know which touchpoints to focus on and drive loyalty
Capture feedback in all touchpoints along the customer journey in real-time. Our CX Platform is specifically designed for front line employees and managers as well as customer insight specialists. The platform enables you to quickly react to customer feedback and improve experiences where and when needed. By combining quantitative and qualitative feedback from the customer you can manage your performance in do or die touchpoints and continuously improve your customer experiences.
Ready to plug and play!
The Customer Touchpoint Survey is designed to provide you with the high-quality, actionable insights you need – fast! It is easy to set-up and run and lets you get started swiftly and with a minimum of effort. With e.g. pre-defined and validated questionnaire contents, GDPR compliant survey texts, data collection and support, analysis and reporting templates in dashboards everything is prepared from A-Z. We handle the execution so you can prepare for change.
Need both local and global insights?
No problem, as many of our customers are companies with a global reach our concepts scale globally.
- Lene Mertins, HR Manager KOMMUNE KREDIT
READ THE CASE- Helle D. Smedegaard, Head of Customer Care Aftersales FREDERICIA FURNITURE
READ THE CASE- Morten Bach Jensen, Group Vice President, Group Marketing, Grundfos
READ THE CASE- Trine Neimann-Platz, Vice President of Strategy, Sustainability & Norway, Kvadrat
READ THE CASE- Morten Sommerfeldt, Communications Manager, Industriens Pension
READ THE CASE- Mette Vistisen, Vice President People & Organization, VIKING Life-Saving Equipment
READ THE CASE- Tina Thomsen, HR Director, Synoptik
READ THE CASE- Lars Veber Mygland, Program Manager Global Sales & Customer Excellence, FOSS
READ THE CASE- An Beullens, HR Manager Corporate, Azelis
READ THE CASEFacilitated processes to enhance the customer experience
Need help to keep momentum and reduce time to action? Our experienced CX consultants can facilitate the right processes to translate insights into tangible actions and business outcomes in an efficient way.
We help you focus on how to get started with your CX initiatives in the right way and how you engage and involve your organization to actively take ownership and responsibility.
Get in touch with our team todayand help your organization transform and grow your business |