Customer Touchpoint Survey

Elevate Customer Experiences at Every Touchpoint

Gain real-time feedback from key moments in the customer journey. Our solution provides clear insights that help you prioritize improvements and consistently deliver exceptional experiences.

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Capture feedback in all touchpoints

We have made it easy for you to identify critical customer insights and improve the customer experience all along the customer journey. Let the voice of the customer be at the heart of your most critical business decisions.

Get real-time feedback, know which touchpoints to focus on and drive loyalty

Capture feedback in all touchpoints along the customer journey in real-time. Our CX Platform is specifically designed for front line employees and managers as well as customer insight specialists. The platform enables you to quickly react to customer feedback and improve experiences where and when needed. By combining quantitative and qualitative feedback from the customer you can manage your performance in do or die touchpoints and continuously improve your customer experiences.

Easy to set-up and run

Ready to plug and play!

The Customer Touchpoint Survey is designed to provide you with the high-quality, actionable insights you need – fast! It is easy to set-up and run and lets you get started swiftly and with a minimum of effort. With e.g. pre-defined and validated questionnaire contents, GDPR compliant survey texts, data collection and support, analysis and reporting templates in dashboards everything is prepared from A-Z. We handle the execution so you can prepare for change.

Need both local and global insights?
No problem, as many of our customers are companies with a global reach our concepts scale globally.

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"Shell has carried out the employee engagement survey for decades, and it is a high priority in our business. Our people are central to the delivery of our strategy. Through employee engagement, we can improve performance at the individual, team, and organizational levels."

Esther Bongenaar, Former VP HR Data and Analytics,

SHELL

CX Advisory

Facilitated processes to enhance the customer experience

Need help to keep momentum and reduce time to action? Our experienced CX consultants can facilitate the right processes to translate insights into tangible actions and business outcomes in an efficient way.

We help you focus on how to get started with your CX initiatives in the right way and how you engage and involve your organization to actively take ownership and responsibility.

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and help your organization transform and grow your business

Learn more about our cx products and services

We are a full-service provider with a wide range of relevant specialized and experienced experts. Regardless of whether you need help designing a full customer feedback program or just want to execute a customer survey, we are ready with suitable customer experience solutions and the necessary competencies in-house.

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We empower organizations and leaders to improve the employee and customer experience through proven, concise and engaging advisory.

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Elevate Customer Experiences at Every Touchpoint

Capture feedback in all touchpoints

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