Leverage your customer feedback and exceed customers’ expectations with Customer Touchpoint Survey
Take customer insights and business results to the next level with Ennova’s Customer Experience Platform! We have made it easy for you to identify critical customer insights and improve the customer experience all along the customer journey. Let the voice of the customer be at the heart of your most critical business decisions.
Get real-time feedback, know which touchpoints to focus on and drive loyalty
Capture feedback in all touchpoints along the customer journey in real-time. Our CX Platform is specifically designed for front line employees and managers as well as customer insight specialists. The platform enables you to quickly react to customer feedback and improve experiences where and when needed. By combining quantitative and qualitative feedback from the customer you can manage your performance in do or die touchpoints and continuously improve your customer experiences.
Ready to plug and play!
The Customer Touchpoint Survey is designed to provide you with the high-quality, actionable insights you need – fast! It is easy to set-up and run and lets you get started swiftly and with a minimum of effort. With e.g. pre-defined and validated questionnaire contents, GDPR compliant survey texts, data collection and support, analysis and reporting templates in dashboards everything is prepared from A-Z. We handle the execution so you can prepare for change. Need both local and global insights? No problem, as many of our customers are companies with a global reach our concepts scale globally.
Delivering value to your organization
Combine your customer insights with our CX Knowledge Center consisting of best practice contents and ways to support you on how to translate insights into actions. From analyzing results over creating organizational ownership to ensuring commitment from top management to mobilizing the organization CX Knowledge Center helps you keep momentum.
Facilitated processes to enhance the customer experience
Need help to keep momentum and reduce time to action? Our experienced CX consultants can facilitate the right processes to translate insights into tangible actions and business outcomes in an efficient way.
We help you focus on how to get started with your CX initiatives in the right way and how you engage and involve your organization to actively take ownership and responsibility.
Get your people onboard
No CX improvements will happen unless your people are onboard. New insights require adjustments or changes in processes, competences and behavior. Ennova’s highly experienced Leadership and Team Development consultants are experts in training and developing employees and managers in becoming more customer centric.
Identify critical customer insights and improve your customer experience all the way.
Drive your customer-focused change with journey mapping.
Identify critical customer insights and improve your customer experience all the way.
Tightened regulations require raised attention to confidentiality and data security. With Ennova you can calm your security representatives. All your processes are compliant with General Data Protection Regulation (GDPR). We have been ISO27001 (security) certified since 2012. We pass annual ISAE 3000 and SOC 2 audits without remarks.
If you have any questions regarding Customer Touchpoint Surveys, then contact me, and I will get back to you.
Anders Hansen Warming, Chief Revenue Officer:
E-mail: aha@ennova.com, phone: +45 86 20 76 41
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