Customer Touchpoint Survey: Identify customer touchpoints

Capture feedback in all touchpoints

Take customer insights and business results to the next level with Ennova’s Customer Experience Platform! We have made it easy for you to identify critical customer insights and improve the customer experience all along the customer journey. Let the voice of the customer be at the heart of your most critical business decisions.

Get real-time feedback, know which touchpoints to focus on and drive loyalty

Capture feedback in all touchpoints along the customer journey in real-time. Our CX Platform is specifically designed for front line employees and managers as well as customer insight specialists. The platform enables you to quickly react to customer feedback and improve experiences where and when needed. By combining quantitative and qualitative feedback from the customer you can manage your performance in do or die touchpoints and continuously improve your customer experiences.

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Easy to set-up and run

Ready to plug and play!

The Customer Touchpoint Survey is designed to provide you with the high-quality, actionable insights you need – fast! It is easy to set-up and run and lets you get started swiftly and with a minimum of effort. With e.g. pre-defined and validated questionnaire contents, GDPR compliant survey texts, data collection and support, analysis and reporting templates in dashboards everything is prepared from A-Z. We handle the execution so you can prepare for change.

Need both local and global insights?
No problem, as many of our customers are companies with a global reach our concepts scale globally.

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We feel taken care of and Ennova knows us. And we've had a good dialogue throughout the process, both with the project manager and the consultants. As an example, we have already started making a schedule for this year's measurement in the fall. Ennova is very responsive to our wishes.

- Lene Mertins, HR Manager KOMMUNE KREDIT

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One of the deciding factors in choosing Ennova was the platform. It's very usable and easy to navigate. You can sort data pretty much any way you want and make extracts directly from the platform.

- Helle D. Smedegaard, Head of Customer Care Aftersales FREDERICIA FURNITURE

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I can rely on what I get from Ennova. They give our CX work the stamp of quality

- Morten Bach Jensen, Group Vice President, Group Marketing, Grundfos

READ THE GRUNDFOS CASE

Ennova challenges us on our expectations. They always give us the best and most relevant advice.

- Trine Neimann-Platz, Vice President of Strategy, Sustainability & Norway, Kvadrat

READ THE KVADRAT CASE

Ennova has been a highly professional business partner that has given us confidence from start to finish.

- Morten Sommerfeldt, Communications Manager, Industriens Pension

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The individual focus of Ennova's Fast Track program is unique, because it gave our leaders some very useful tools.

- Mette Vistisen, Vice President People & Organization, VIKING Life-Saving Equipment

READ THE VIKING CASE

Ennova has certainly helped us be able to work in a focused way with initiatives that make a difference in the organization.

- Tina Thomsen, HR Director, Synoptik

READ THE SYNOPTIK CASE

The data that we are provided has always been correct, delivered on time, and presented in a way that is easy to understand.

- Lars Veber Mygland, Program Manager Global Sales & Customer Excellence, FOSS

READ THE FOSS CASE

Ennova understood our concerns and helped us redefine the survey

- An Beullens, HR Manager Corporate, Azelis

READ THE AZELIS CASE

CX Advisory

Facilitated processes to enhance the customer experience

Need help to keep momentum and reduce time to action? Our experienced CX consultants can facilitate the right processes to translate insights into tangible actions and business outcomes in an efficient way.

We help you focus on how to get started with your CX initiatives in the right way and how you engage and involve your organization to actively take ownership and responsibility.

Ready to take the next step?

Impact your customer loyalty and grow your business
If you have any questions please contact me, and I will get back to you

Jane Sørensen, Sales Executive:

Learn more about our cx products and services

We are a full-service provider with a wide range of relevant specialized and experienced experts. Regardless of whether you need help designing a full customer feedback program or just want to execute a customer survey, we are ready with suitable customer experience solutions and the necessary competencies in-house.

Customer Touchpoint survey

Capture feedback in all touchpoints

Easy to set-up and run

We feel taken care of and Ennova knows us. And we've had a good dialogue throughout the process, both with the project manager and the consultants. As an example, we have already started making a schedule for this year's measurement in the fall. Ennova is very responsive to our wishes.

One of the deciding factors in choosing Ennova was the platform. It's very usable and easy to navigate. You can sort data pretty much any way you want and make extracts directly from the platform.

I can rely on what I get from Ennova. They give our CX work the stamp of quality

Ennova challenges us on our expectations. They always give us the best and most relevant advice.

Ennova has been a highly professional business partner that has given us confidence from start to finish.

The individual focus of Ennova's Fast Track program is unique, because it gave our leaders some very useful tools.

Ennova has certainly helped us be able to work in a focused way with initiatives that make a difference in the organization.

The data that we are provided has always been correct, delivered on time, and presented in a way that is easy to understand.

Ennova understood our concerns and helped us redefine the survey

CX Advisory

Ready to take the next step?

Learn more about our cx products and services

Business Potential

Customer Churn

Nps & customer loyalty

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