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Customer Touchpoint Survey

Leverage your customer feedback and exceed customers’ expectations

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Can you identify your most important customer touchpoints?
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Need a real-time picture of your touchpoint performance?
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Want to know how to drive the customer experience at every point along the customer journey?
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Capture feedback in all touchpoints

Take customer insights and business results to the next level with Ennova’s Customer Experience Platform! We have made it easy for you to identify critical customer insights and improve the customer experience all along the customer journey. Let the voice of the customer be at the heart of your most critical business decisions.

Get real-time feedback, know which touchpoints to focus on and drive loyalty
Capture feedback in all touchpoints along the customer journey in real-time. Our CX Platform is specifically designed for front line employees and managers as well as customer insight specialists. The platform enables you to quickly react to customer feedback and improve experiences where and when needed. By combining quantitative and qualitative feedback from the customer you can manage your performance in do or die touchpoints and continuously improve your customer experiences.

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Easy to set-up and run

Ready to plug and play!

The Customer Touchpoint Survey is designed to provide you with the high-quality, actionable insights you need – fast! It is easy to set-up and run and lets you get started swiftly and with a minimum of effort. With e.g. pre-defined and validated questionnaire contents, GDPR compliant survey texts, data collection and support, analysis and reporting templates in dashboards everything is prepared from A-Z. We handle the execution so you can prepare for change. Need both local and global insights? No problem, as many of our customers are companies with a global reach our concepts scale globally.

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Ennova Knowledge center - The results are in

Ennova CX Knowledge Center

Delivering value to your organization

Combine your customer insights with our CX Knowledge Center consisting of best practice contents and ways to support you on how to translate insights into actions. From analyzing results over creating organizational ownership to ensuring commitment from top management to mobilizing the organization CX Knowledge Center helps you keep momentum.

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CX Advisory

Facilitated processes to enhance the customer experience

Need help to keep momentum and reduce time to action? Our experienced CX consultants can facilitate the right processes to translate insights into tangible actions and business outcomes in an efficient way.

We help you focus on how to get started with your CX initiatives in the right way and how you engage and involve your organization to actively take ownership and responsibility.

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Customer centricity training

Get your people onboard

No CX improvements will happen unless your people are onboard. New insights require adjustments or changes in processes, competences and behavior. Ennova’s highly experienced Leadership and Team Development consultants are experts in training and developing employees and managers in becoming more customer centric.

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Learn more about Ennova CX

We are a full-service provider with a wide range of relevant specialized and experienced experts. Regardless of whether you need help designing a full customer feedback program or just want to execute a customer survey we are ready to help you and have the necessary competences in-house.

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Customer Promise & Service Priorities

Identify critical customer insights and improve your customer experience all the way.

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Customer Journey Mapping

Drive your customer-focused change with journey mapping.

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Customer Relation Survey

Identify critical customer insights and improve your customer experience all the way.

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Your data is safe with us

 

Tightened regulations require raised attention to confidentiality and data security. With Ennova you can calm your security representatives. All your processes are compliant with General Data Protection Regulation (GDPR). We have been ISO27001 (security) and ISO9001 (quality) certified since 2012. We pass annual ISAE 3000 and SOC 2 audits without remarks.

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Can I help you?

If you have any questions regarding Customer Touchpoint Surveys, then contact me, and I will get back to you.

Anders Hansen Warming, Partner, Executive Officer, Executive Board:

E-mail: aha@ennova.com, phone: +45 86 20 76 41

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Ennova understood our concerns and helped us redefine the survey

- An Beullens, HR Manager Corporate, Azelis

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I can rely on what I get from Ennova. They give our CX work the stamp of quality

- Morten Bach Jensen, Group Vice President, Group Marketing, Grundfos

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Ennova has given us an insight into the potential for topline growth in our markets

- Mads Nygård, Senior Vice President, Strategy & HR, Kvadrat

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