Customer Experience Insights

Find our latest articles on customer satisfaction, customer surveys, customer relations and the
customer experience in general – all designed for you to create satisfied customers, build strong
customer relationships and deliver word-class customer experiences.

Customer Experience
When surveys are a methodological mess or sabotage your service

6 min. read | September 18 - 2024

When surveys are a methodological mess or sabotage your service

We’ve all been there—finally finished with your interaction with customer service (after waiting lon...

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Customer Experience
Crack the code: Let's get customer obsessed

8 min. read | September 18 - 2024

Crack the code: Let's get customer obsessed

In the world of Customer Experience (CX), you often hear the terms "customer-centricity" and "custom...

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Customer Experience
Create engaging customer surveys with these 5 hacks

2 min. read | June 14 - 2024

Create engaging customer surveys with these 5 hacks

Creating engaging customer surveys is an art that can significantly improve the quality of feedback ...

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Customer Experience
How to build customer trust and boost your ROI

4 min. read | May 21 - 2024

How to build customer trust and boost your ROI

Trust is an integral component of any successful business. It's an invaluable asset that transcends ...

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Customer Experience
5 tactics to deliver dreadful customer experience

4 min. read | May 10 - 2024

5 tactics to deliver dreadful customer experience

Ever wondered how to masterfully ruin your customer experience? Well, you’re in luck! Today, we'll e...

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Customer Experience
Master customer touchpoints: Tips for choosing a pulse survey tool

5 min. read | April 15 - 2024

Master customer touchpoints: Tips for choosing a pulse survey tool

Understanding and managing customer touchpoints is a main element of working with customer experienc...

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Customer Experience
How to choose the right customer satisfaction survey tool

4 min. read | March 14 - 2024

How to choose the right customer satisfaction survey tool

Choosing the right customer satisfaction survey tool is pivotal for any organization aiming to deepl...

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Customer Experience
Guide and templates: 3 key elements of a successful customer survey

2 min. read | February 23 - 2024

Guide and templates: 3 key elements of a successful customer survey

Customer surveys are key to understanding your customers and creating an experience that meets or ev...

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Customer Experience
Why Customer Effort Score is essential for your business

3 min. read | February 19 - 2024

Why Customer Effort Score is essential for your business

Navigating the world of customer experience? One metric stands out for its clarity and impact: the C...

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