5 min. read | March 14 - 2025
7 Things to Look For in a Customer Experience Platform
Ever feel like choosing a Customer Experience (CX) platform is like navigating a jungle? Too many op...
Customer Experience Insights
Customer Experience
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6 min. read | September 18 - 2024
When Surveys are a Methodological Mess or Sabotage Your Service
We’ve all been there—finally finished with your interaction with customer service (after waiting lon...
Customer Experience
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9 min. read | September 18 - 2024
Crack the Code: Let's get Customer Obsessed
In the world of Customer Experience (CX), you often hear the terms "customer-centricity" and "custom...
Customer Experience
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2 min. read | June 14 - 2024
Create Engaging Customer Surveys with These 5 Hacks
Creating engaging customer surveys is an art that can significantly improve the quality of feedback ...
Customer Experience
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4 min. read | May 21 - 2024
How to Build Customer Trust and Boost your ROI
Trust is an integral component of any successful business. It's an invaluable asset that transcends ...
Customer Experience
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4 min. read | May 10 - 2024
5 Tactics to Deliver Dreadful Customer Experience
Ever wondered how to masterfully ruin your customer experience? Well, you’re in luck! Today, we'll e...
Customer Experience
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5 min. read | April 15 - 2024
Master Customer Touchpoints: Tips for Choosing Pulse Survey Tool
Understanding and managing customer touchpoints is a main element of working with customer experienc...
Customer Experience
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5 min. read | March 14 - 2024
How to Choose the Right Customer Satisfaction Survey Tool
Choosing the right customer satisfaction survey tool is pivotal for any organization aiming to deepl...
Customer Experience
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2 min. read | February 23 - 2024
Guide: 3 Key Elements of a Successful Customer Survey
Customer surveys are key to understanding your customers and creating an experience that meets or ev...
Customer Experience
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5 min. read | February 19 - 2024
Why Customer Effort Score is Essential for Your Business
When you are navigating the world of customer experience, one metric stands out for its clarity and ...
Customer Experience
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3 min. read | February 08 - 2024
Use Text- and Sentiment Analysis to Improve Your CX
Navigating the technological landscape has become more about understanding and leveraging your custo...
Customer Experience
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2 min. read | January 25 - 2024
Customer Experience Management Software: A quick guide
Customer Experience Management Software (CEM software) is pivotal for success in today's business la...
Customer Experience
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3 min. read | December 21 - 2023
Customer Experience Consulting: Elevate your CX with Expert Help
Customer Experience Consulting is a powerful tool to elevate your business performance with the assi...
Customer Experience
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4 min. read | November 16 - 2023
Customer Experience Analytics: Everything you Need to Know
Customer Experience Analytics is the key to ensuring a smooth customer experience from start to fini...
Customer Experience
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7 min. read | November 01 - 2023
The Art of Making Customer Experience Easy
In 2015, I saw the future one Friday morning on Cromwell Road in London. The day before, I had been ...
Customer Experience
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6 min. read | October 18 - 2023
A Pink Cocktail of Barbie, Differentiation Theory and Behavioral Research
Today's CX blog is a pink cocktail mixed with Barbie, differentiation theory, behavioral research, a...
Customer Experience
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4 min. read | August 25 - 2023
Strengthening Your Customer Relations is Essential for your Business Growth
In a world where customer expectations are continually evolving, businesses must recognize the criti...
Customer Experience
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5 min. read | August 21 - 2023
What is Customer Experience & Why It Matters?
In its essence, Customer Experience (CX) is about the relationship between a company and its custome...
Customer Experience
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4 min. read | August 15 - 2023
What is Customer Experience Management?
Understanding and implementing effective customer experience management in your business is key to s...
Customer Experience
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4 min. read | August 01 - 2023
Guide: 7 Most Important Customer Survey Questions to Ask
The questions you select and choose to ask in your customer survey have a huge impact on the quality...
Customer Experience
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4 min. read | June 08 - 2023
Why is Customer Experience Important?
Many companies have started working on improving their customer experience (CX). But why is customer...
Customer Experience
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3 min. read | June 05 - 2023
What is CSAT and Why is It Important?
If you want to work with customer satisfaction in your company, the Customer Satisfaction Score (CSA...
Customer Experience
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3 min. read | May 30 - 2023
Why is Customer Engagement Important and How to Improve it?
What are engaged customers, and why is it important to focus on customer engagement? Many years ago,...
Customer Experience
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3 min. read | May 25 - 2023
Guide: 7 steps to Create an Effective Customer Satisfaction Survey
Customer satisfaction surveys are an important tool for measuring and improving the customer experie...
Customer Experience
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4 min. read | May 22 - 2023
Guide: What is Customer Experience Optimization and How to do it?
In today's digital age, businesses are facing increasing competition and customers have more choices...
Customer Experience
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3 min. read | May 14 - 2023
How to Create Customer Journey Mapping to Deliver Better Customer Experiences
If you want to drive a customer-focused change in your organization to create an (even) better custo...
Customer Experience
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3 min. read | May 09 - 2023
4 ROIs: Why happy customers are your key to organizational success
While many companies focus on optimizing processes, developing new products, and acquiring new custo...
Customer Experience
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2 min. read | December 20 - 2022
Download: All You Need to Know About NPS 3.0®
This memo "Net Promoter 3.0® – Inspiration from Fred Reichheld" gives you insight into the new appro...
Customer Experience
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3 min. read | October 31 - 2022
How Digital Transformation drives Customer Experience
Digital possibilities have forced many companies to renew their business model and act in a digital ...
Customer Experience
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3 min. read | October 06 - 2022
3 Steps to Reduce Your Customer Churn in a B2B Industry
All companies care about their customers for obvious reasons. No customers – no business. This is al...
Customer Experience
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3 min. read | September 26 - 2022
What is Customer Engagement?
What are engaged customers, and why is it important to focus on customer engagement? Many years ago,...
Customer Experience
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2 min. read | July 12 - 2022
Do Your Ambassadors Actually Recommend You?
All companies care about their customers for obvious reasons. No customers, no business. It is as si...
Customer Experience
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6 min. read | January 18 - 2022
5 Steps to Strengthen Customer Relationships Using Surveys
Many companies today perform a customer survey to understand what customers think about them on a nu...
Customer Experience
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6 min. read | July 22 - 2021
How to Create Changes Your Customers will Appreciate
Is your goal to be a customer champion? The process may seem overwhelming, but it is actually pretty...
Customer Experience
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5 min. read | May 25 - 2021
Do You (Also) Not Get Enough Out of Your Customer Surveys?
Today, many companies get nowhere near enough from their customer surveys and their work with custom...
Customer Experience
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6 min. read | March 31 - 2021
There is a New Sheriff in Town!
Is it a good thing when a company gets a new, experienced CEO? Sort of, according to a study from Ha...
Customer Experience
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4 min. read | March 01 - 2021
Don’t Forget the Product in the Customer Journey
You don’t need to study the lesson on Customer Experience for too long to be told, over and over, ab...
Customer Experience
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5 min. read | February 16 - 2021
When did you Last (Re)visit Your Customer Journey?
The work with customer journey mapping and the understanding of your customer journey is important f...
Customer Experience
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6 min. read | January 27 - 2021
4½ Books That Are Not About Customer Experience ...
... but which will still help you get better at it.
Customer Experience
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3 min. read | October 30 - 2019
The Art of Surveys in Paris
I am quite fond of art. Great art, for me, is when the artist knows his trade and his craft. During ...
Customer Experience
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4 min. read | October 30 - 2019
Standin’ on a Mountain Top
... song by Seals & Crofts. However, on this July day, the only music you can hear is the cling-...
Customer Experience
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5 min. read | March 08 - 2019
Why Your Strategy Fails, and What you Should do Instead
The mood after the meeting of the governing board is sky-high.
Customer Experience
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5 min. read | May 04 - 2018
Avoid Harmful KPIs With 3 Tips From Behavioral Psychology
I am surrounded by KPIs. The infamous Key Performance Indicators. I provide advice to customers conc...