Nicholas Winther Skov
Crack the Code: Let's get Customer Obsessed
In the world of Customer Experience (CX), you often hear the terms "customer-centricity" ...
When Surveys are a Methodological Mess or Sabotage Your Service
We’ve all been there—finally finished with your interaction with customer service (after ...
5 Tactics to Deliver Dreadful Customer Experience
Ever wondered how to masterfully ruin your customer experience? Well, you’re in luck! ...
Guide: 7 Most Important Customer Survey Questions to Ask
The questions you select and choose to ask in your customer survey have a huge impact on ...
The Art of Making Customer Experience Easy
In 2015, I saw the future one Friday morning on Cromwell Road in London. The day before, ...
A Pink Cocktail of Barbie, Differentiation Theory and Behavioral Research
Today's CX blog is a pink cocktail mixed with Barbie, differentiation theory, behavioral ...
Download: All You Need to Know About NPS 3.0®
This memo "Net Promoter 3.0® – Inspiration from Fred Reichheld" gives you insight into ...
There is a New Sheriff in Town!
Is it a good thing when a company gets a new, experienced CEO? Sort of, according to a ...
Don’t Forget the Product in the Customer Journey
You don’t need to study the lesson on Customer Experience for too long to be told, over ...