Master customer touchpoints: Tips for choosing a pulse survey tool

Understanding and managing customer touchpoints is a main element of working...

How to choose the right customer satisfaction survey tool

Choosing the right customer satisfaction survey tool is pivotal for any...

Guide and templates: 3 key elements of a successful customer survey

Customer surveys are key to understanding your customers and creating an...

Why Customer Effort Score is essential for your business

Navigating the world of customer experience? One metric stands out for its...

Use text- and sentiment analysis to improve your CX

Navigating the technological landscape has become more about understanding and...

Strengthening your customer relations is essential for your business growth

In a world where customer expectations are continually evolving, businesses...

ROI: Why great customer experiences are key to your organization's success

While many companies focus on optimizing processes, developing new products and...

3 steps to reduce your customer churn in a b2b industry

All companies care about their customers for obvious reasons. No customers – no...

Do your ambassadors actually recommend you?

All companies care about their customers for obvious reasons. No customers, no...

5 Steps: How to Use Your Customer Survey to Build Strong Customer Relationships

Many companies today perform a customer survey to understand what customers...

Take the test: how do you perform when creating great customer experiences?

Take the test and find out how your company performs when it comes to having...

Do you (also) not get enough out of your customer surveys?

Today, many companies get nowhere near enough from their customer surveys and...

When did you last (re)visit your customer journey?

The work with customer journey mapping and the understanding of your customer...

On positive customer experiences and superheroes

Several months ago, we were admitted to hospital with our 4-year-old son. This...

On worn-out running shoes and omnichannel customer experience

What do my worn-out running shoes, marathon training and a visit to Stockholm...

Where do the results of your customer surveys end up?

Customer Insight Manager. Customer Intelligence Specialist. CXO. Head of...