Why your strategy fails, and what you should do instead
The mood after the meeting of the governing board is sky-high.
The mood after the meeting of the governing board is sky-high.
At one of the year’s major Customer Experience conferences, CX Europe 2018,...
Imagine if your company could systematically - and at lightning speed –...
I am surrounded by KPIs. The infamous Key Performance Indicators.
Companies have realized that working on improving customer experience leads...
I am a frustrated fan of customer segmentation - and I really do have to...
Several months ago, we were admitted to hospital with our 4-year-old son....
At time of writing this, I have never lost my baggage on a flight. 7-9-13. I...
I was in the middle of observing the staff at a Waitrose supermarket in...
What do my worn-out running shoes, marathon training and a visit to...
Customer Insight Manager. Customer Intelligence Specialist. CXO. Head of...
A few months ago, I displayed some rather suspicious behavior in a number of...
The cabin is stuffy with impatience, wrinkled shirts and cell phones in...
