Customer Experience Insights

Anders Hansen Warming. Chief Revenue Officer

Guide and templates: 3 key elements of a successful customer survey

Customer surveys are key to understanding your customers and creating an experience that meets or even exceeds their expectations. But to gain...

Anders Hansen Warming. Chief Revenue Officer

Guide and templates: 3 key elements of a successful customer survey

Customer surveys are key to understanding your customers and creating an...

Anders Hansen Warming. Chief Revenue Officer

Why Customer Effort Score is essential for your business

Navigating the world of customer experience? One metric stands out for its...

Anders Hansen Warming. Chief Revenue Officer

Use text- and sentiment analysis to improve your CX

Navigating the technological landscape has become more about understanding and...

Ennova

Customer Experience Management Software: A quick guide

Customer Experience Management Software (CEM software) is pivotal for success...

Ennova

Customer Experience Consulting: Elevate your CX with expert help

Customer Experience Consulting is a powerful tool to elevate your business...

Ennova

Customer Experience Analytics: Everything you need to know

Customer Experience Analytics is the key to ensuring a smooth customer...

Nicholas Vinther Skov. Head of CX Advisory

The art of making customer experience easy

In 2015, I saw the future one Friday morning on Cromwell Road in London. The...

Nicholas Vinther Skov. Head of CX Advisory

a Pink cocktail of Barbie, differentiation theory and behavioral research

Today's CX blog is a pink cocktail mixed with Barbie, differentiation theory,...

Anders Hansen Warming. Chief Revenue Officer

Strengthening your customer relations is essential for your business growth

In a world where customer expectations are continually evolving, businesses...

Ennova

What is Customer Experience and why does it matter?

In its essence, Customer Experience (CX) is about the relationship between a...

Ennova

What is Customer Experience Management?

Understanding and implementing effective customer experience management in your...

Nicholas Vinther Skov. Head of CX Advisory

Guide: 7 most important customer survey questions to ask

The questions you select and choose to ask in your customer survey have a huge...

Ennova

Why is customer experience important?

Many companies have started working on improving their customer experience...

Ennova

What is CSAT and why is it important?

If you want to work with customer satisfaction in your company, the Customer...

Ennova

Why is customer engagement important and how to improve it?

What are engaged customers, and why is it important to focus on customer...

Ennova

Guide: 7 steps to create an effective Customer Satisfaction Survey

Customer satisfaction surveys are an important tool for measuring and improving...

Ennova

Guide: What is customer experience optimization and how to do it?

In today's digital age, businesses are facing increasing competition and...

Ennova

Improve your customer experience with synchronized insights

Companies have come to realize that improving customer experience leads to good...

Ennova

How to create customer journey mapping to deliver better customer experiences

If you want to drive a customer-focused change in your organization to create...

Anders Hansen Warming. Chief Revenue Officer

ROI: Why great customer experiences are key to your organization's success

While many companies focus on optimizing processes, developing new products and...

Nicholas Vinther Skov. Head of CX Advisory

Download: All you need to know about the new NPS 3.0®

This memo "Net Promoter 3.0® – Inspiration from Fred Reichheld" gives you...

Anders Hansen Warming. Chief Revenue Officer

3 steps to reduce your customer churn in a b2b industry

All companies care about their customers for obvious reasons. No customers – no...

Anders Hansen Warming. Chief Revenue Officer

Do your ambassadors actually recommend you?

All companies care about their customers for obvious reasons. No customers, no...

Anders Hansen Warming. Chief Revenue Officer

5 Steps: How to Use Your Customer Survey to Build Strong Customer Relationships

Many companies today perform a customer survey to understand what customers...

Anders Hansen Warming. Chief Revenue Officer

Take the test: how do you perform when creating great customer experiences?

Take the test and find out how your company performs when it comes to having...

Anders H. Warming, Chief Revenue Officer. Thomas Lange, Senior Leadership Consultant

How to create changes your customers will appreciate

Is your goal to be a customer champion? The process may seem overwhelming, but...

Anders Hansen Warming. Chief Revenue Officer

Do you (also) not get enough out of your customer surveys?

Today, many companies get nowhere near enough from their customer surveys and...

Nicholas Vinther Skov. Head of CX Advisory

there is a new sheriff in town!

Is it a good thing when a company gets a new, experienced CEO? Sort of,...

Nicholas Vinther Skov. Head of CX Advisory

Don’t forget the product in the customer journey

You don’t need to study the lesson on Customer Experience for too long to be...

Anders Hansen Warming. Chief Revenue Officer

When did you last (re)visit your customer journey?

The work with customer journey mapping and the understanding of your customer...

Nicholas Vinther Skov. Head of CX Advisory

4½ books that are not about Customer Experience ...

... but which will still help you get better at it.My good colleague Else from...

Nicholas Vinther Skov. Head of CX Advisory

The art of surveys in Paris

I am quite fond of art. Great art, for me, is when the artist knows his trade...

Nicholas Vinther Skov. Head of CX Advisory

Standin’ on a Mountain Top

... song by Seals & Crofts. However, on this July day, the only music you can...

Thomas Phillipsen. Senior Leadership Consultant

Why your strategy fails, and what you should do instead

The mood after the meeting of the governing board is sky-high.

Claus Pertou Østergaard. Ph.D. Concept Manager

Design Thinking is the key to tomorrow’s excellent customer experiences

At one of the year’s major Customer Experience conferences, CX Europe 2018,...

Søren Smit. Director

Machine learning makes a goldmine of your survey comments

Imagine if your company could systematically - and at lightning speed – distill...

Nicholas Vinther Skov. Head of CX Advisory

Avoid harmful KPIs with 3 tips from behavioral psychology

I am surrounded by KPIs. The infamous Key Performance Indicators.

Søren Smit. Director

Deliver improved customer experiences with synchronized insights

Companies have realized that working on improving customer experience leads to...

Nicholas Vinther Skov. Head of CX Advisory

Three hurdles to your customer segmentation

I am a frustrated fan of customer segmentation - and I really do have to share...

Anders Hansen Warming. Chief Revenue Officer

On positive customer experiences and superheroes

Several months ago, we were admitted to hospital with our 4-year-old son. This...

Nicholas Vinther Skov. Head of CX Advisory

Time for an injection: Inoculate customers!

At time of writing this, I have never lost my baggage on a flight. 7-9-13. I...

Nicholas Vinther Skov. Head of CX Advisory

The customer comes first - if your employees are properly motivated!

I was in the middle of observing the staff at a Waitrose supermarket in London....

Anders Hansen Warming. Chief Revenue Officer

On worn-out running shoes and omnichannel customer experience

What do my worn-out running shoes, marathon training and a visit to Stockholm...

Anders Hansen Warming. Chief Revenue Officer

Where do the results of your customer surveys end up?

Customer Insight Manager. Customer Intelligence Specialist. CXO. Head of...

Nicholas Vinther Skov. Head of CX Advisory

Can disruptions and customer focus go hand-in-hand?

A few months ago, I displayed some rather suspicious behavior in a number of...

Thomas Vestergaard. Chief Executive Officer

What is good Customer Centricity?

The cabin is stuffy with impatience, wrinkled shirts and cell phones in flight...

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