Customer Experience Insights

Customer Experience Insights (US)
Nicholas Vinther Skov. Head of CX Advisory

Avoid harmful KPIs with 3 tips from behavioral psychology

Nicholas Vinther Skov. Head of CX Advisory

Avoid harmful KPIs with 3 tips from behavioral psychology

I am surrounded by KPIs. The infamous Key Performance Indicators.

Søren Smit. Director

Deliver improved customer experiences with synchronized insights

Companies have realized that working on improving customer experience leads...

Nicholas Vinther Skov. Head of CX Advisory

Three hurdles to your customer segmentation

I am a frustrated fan of customer segmentation - and I really do have to...

Anders Hansen Warming. Executive Officer

On positive customer experiences and superheroes

Several months ago, we were admitted to hospital with our 4-year-old son....

Nicholas Vinther Skov. Head of CX Advisory

Time for an injection: Inoculate customers!

At time of writing this, I have never lost my baggage on a flight. 7-9-13. I...

Nicholas Vinther Skov. Head of CX Advisory

The customer comes first - if your employees are properly motivated!

I was in the middle of observing the staff at a Waitrose supermarket in...

Anders Hansen Warming. Executive Officer

On worn-out running shoes and omnichannel customer experience

What do my worn-out running shoes, marathon training and a visit to...

Anders Hansen Warming. Executive Officer

Where do the results of your customer surveys end up?

Customer Insight Manager. Customer Intelligence Specialist. CXO. Head of...

Nicholas Vinther Skov. Head of CX Advisory

Can disruptions and customer focus go hand-in-hand?

A few months ago, I displayed some rather suspicious behavior in a number of...

Thomas Vestergaard. CEO

What is good Customer Centricity?

The cabin is stuffy with impatience, wrinkled shirts and cell phones in...

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