PostNord

TOWARDS A CUSTOMER CENTRIC ORGANIZATION

Peter R. B. Hatlö, Market Research Manager, PostNord

 

"We have in the recent years been in a process towards creating an organization, who puts the customer in the center. Ennova's great experience with surveys in this area has given us vital inputs, which help us continue this journey.

Ennova guides us in the right direction at the right pace.

The surveys are customized to fit our specific situation, and we get relevant insights into our private customers' and business customers' specific customer journey.

Ennova's analyses have given us a simple and precise overview of the whole customer journey. This illuminates where to concentrate our efforts in order to improve. And I can always reach the project team at Ennova, when we need an input or want to discuss some ideas."

Boost your customer centricity

We securely guide you on your journey towards an even more customer centric organization.

 

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