Customer Journey Mapping

Customer Journey Mapping

How is it to be your customer? Use customer journey mapping for every customer milestone and create a path to great customer experiences.

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Customer Journey

Do you need a digestible, high-level view of your end-to-end customer journey?
Customer Journey -  identify weak spots

Know where to identify your weak spots and understand the customer’s progress and fallout points?
Customer Journey - reveal gaps between channels and departments

Want to reveal gaps between channels and departments and create cross-functional responsibility for the customer?
Customer journey mapping

Drive your customer-focused change with customer journey mapping

Do you have a crystal-clear understanding of what your customers want, need and value the most? How do you ensure that everybody in your organization is aligned and working towards achieving the same goal? With customer journey mapping you identify the critical path of your customers – and identify your do or die touchpoints.

Discover your pain points with customer journey mapping
Together we plan and tailor the workshop(s) with you ensuring that we have the right people and competencies at each workshop. In addition, to make sure we cover the journey experiences from a 360° perspective, we conduct customer interviews where relevant. This combination ensures you obtain a professional overview of your customer journey and understand how your customers discover, evaluate, select, purchase and consume your products or services. This will enable you to make the right future prioritizations and offers you a very powerful tool to break down silos between departments.

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Customer Relation Survey

Easy to set-up and run

Ready to plug and play!

The Customer Relation Survey is designed to provide you with high-quality, actionable insights you need – fast! It is easy to set-up and run and lets you get started swiftly and with a minimum of effort. With e.g. pre-defined and validated questionnaire contents, GDPR compliant survey texts, data collection and support, analysis and reporting templates in dashboards everything is prepared from A-Z. We handle the execution so you can prepare for change. Need both local and global insights? No problem, as many of our customers are companies with a global reach our concepts scale globally.

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From insights to action - Ennova CX knovledge Center

Ennova CX Knowledge Center

Delivering value to your organization

Combine your customer journey mapping insights with our CX Knowledge Center consisting of best practice content and ways to support you on how to translate insights into actions. From analyzing results over creating organizational ownership to ensuring commitment from top management to mobilizing the organization CX Knowledge Center helps you keep momentum.

CX advisory

CX Advisory

Facilitated processes to enhance the customer experience

Need help to keep momentum and reduce time to action? Our experienced CX consultants can facilitate the right processes to translate your customer journey mapping insights into tangible actions and business outcomes in an efficient way.

We help you focus on how to get started with your CX initiatives in the right way and how you engage and involve your organization to actively take ownership and responsibility.

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Customer centricity training - Thomas Phillipsen, Senior Leadership Consultant Leadership & Team Development, Ennova

Customer centricity training

Get your people onboard

No CX improvements will happen unless your people are onboard. New insights require adjustments or changes in processes, competences and behavior. Ennova’s highly experienced Leadership and Team Development consultants are experts in training and developing employees and managers in becoming more customer centric.

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Learn more about Ennova CX

We are a full-service provider with a wide range of relevant specialized and experienced experts. Regardless of whether you need help designing a full customer feedback program or just want to execute a customer survey we are ready to help you and have the necessary competences in-house.

Customer Promise & Service Priorities

Customer Promise & Service Priorities

Facilitated process translating strategic decisions into operational practice.

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Customer Touchpoint Survey

Customer Touchpoint Survey

Get real-time feedback, know which touchpoints to focus on and drive loyalty.

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customer centric leadership

Customer Centric Leadership

Develop and train your leaders and make customer centric transformation happen!

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ISO certified
AA Certified
esomar

Your data is safe with us

 

Tightened regulations require raised attention to confidentiality and data security. With Ennova you can calm your security representatives. All your processes are compliant with General Data Protection Regulation (GDPR). We have been ISO27001 (security) certified since 2012. We pass annual ISAE 3000 and SOC 2 audits without remarks.

 

About our certifications

Nicholas Vinther Skov, Engagement Manager - Head of Customer Experience Advisory, Ennova

Can I help you?

If you have any questions regarding Customer Journey Mapping, then contact me, and I will get back to you.

Nicholas Vinther Skov, Engagement Manager - Head of Customer Experience Advisory:

E-mail: nvs@ennova.com, phone: +45 86 20 43 42

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Ennova understood our concerns and helped us redefine the survey

- An Beullens, HR Manager Corporate, Azelis

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I can rely on what I get from Ennova. They give our CX work the stamp of quality

- Morten Bach Jensen, Group Vice President, Group Marketing, Grundfos

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Ennova challenges us on our expectations. They always give us the best and most relevant advice.

- Trine Neimann-Platz, Vice President of Strategy, Sustainability & Norway, Kvadrat

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Ennova has been a highly professional business partner that has given us confidence from start to finish.

- Morten Sommerfeldt, Communications Manager, Industriens Pension

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The individual focus of Ennova's Fast Track program is unique, because it gave our leaders some very useful tools.

- Mette Vistisen, Vice President People & Organization, VIKING Life-Saving Equipment

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Ennova has certainly helped us be able to work in a focused way with initiatives that make a difference in the organization.

- Tina Thomsen, HR Director, Synoptik

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The data that we are provided has always been correct, delivered on time, and presented in a way that is easy to understand. 

- Lars Veber Mygland, Program Manager Global Sales & Customer Excellence, FOSS

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