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CUSTOMER EXPERIENCE SOLUTIONS

Turn Feedback Into Action.
Build Loyalty That Lasts

Customer experience surveys, analytics, and expert guidance in one platform — helping you understand what drives loyalty and where to act.

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Why choose our CX platform

From Customer Feedback to Business Impact

Bring feedback from key accounts, customer journeys, digital touchpoints, and frontline interactions into one place. Ennova helps you understand what drives satisfaction and loyalty, prioritize what matters, and turn customer insight into business decisions. 

Why Ennova for Customer Experience?

Most CX platforms can collect feedback. Ennova helps you understand what it means, how you compare, and what to do next.

Clear Priorities, Not Just Dashboards

See what matters most, give teams clear direction, and turn customer feedback into focused next steps across the journey.
Benchmark With Confidence

Compare your performance with relevant industry and global benchmarks, identify gaps, and prioritize where improvement matters most.
CX Expertise Built In

Our methodology, platform, and guidance are shaped by decades of CX experience — with experts supporting you from setup to follow-up.
Connect Customer and Employee Experience

Bring customer and employee insights together to understand how the experience you create internally affects the experience you deliver to customers.

Platform Features that Make a Difference

AI-Powered Insights

Surface key patterns, priorities, and recommended next steps without digging through dashboards.

 

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Advanced Text Analysis

Turn open comments into themes, sentiment, and trends that reveal the why behind your scores.

A clear starting point for action with employee wellbeing insights that drive positive change

Seamless Integration

Connect customer feedback with your CRM, service, and marketing systems — without adding manual work. 

 

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Ready-to-Use Surveys

Launch faster with proven survey templates for customer relationships, journeys, and key touchpoints. 

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PULSE SURVEY

Stay Close to Customers Between Key Measurements

Use short, targeted pulse surveys to follow emerging issues, test the impact of changes, and get timely feedback when you need it.

  • Track new launches
    See how customers respond to products, features, or changes.
  • Follow up on service experiences
    Check whether improvements are making a difference.
  • Stay close to key accounts
    Get timely feedback between larger relationship surveys.
  • Spot issues early
    Catch warning signs before they become bigger problems.
Learn more About Pulse Survey
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Give Every Team the Customer Insight They Need

Customer Experience isn’t just the responsibility of one team. Our platform helps everyone from service reps to senior leaders make smarter decisions, faster:

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Customers

They feel heard. By sharing feedback, your customers help shape better services, stronger relationships, and a more loyal brand connection.

 
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Frontline Teams & Managers

They gain clarity. Real-time customer feedback shows what’s working and what’s not, helping teams take immediate, meaningful action.
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Key Account Managers (KAMs)

They deepen relationships. With insights tailored to each account, KAMs can respond proactively, build trust, and create more value for every client.
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CX & Marketing Teams

They accelerate improvement. Use the right data to refine journeys, support teams, and prove the impact of your CX strategy.

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Customer Support & Service Leaders

They close the loop. Know when to follow up, where to focus, and how to turn every interaction into a better experience.
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Senior Leaders

They see the big picture. Spot patterns across markets, align teams, and drive customer strategies with lasting business impact. 
HOW IT WORKS

How Ennova Helps You Run Your CX Program

From setup and data collection to insight and action, our platform and experts support you every step of the way.

01
Define What Matters

Set clear goals and tailor your setup to your customer journey, key touchpoints, and business priorities.
02
Launch with Ease

Reach customers at the right moments and connect feedback flows with the systems your teams already use.
03
See Results Instantly 

Give teams real-time, role-relevant insights so they can quickly see what matters and where to focus. 
04
Take Targeted Action 

Give leaders and customer-facing teams clear priorities and guidance so they know what to do next.

Connect CX With Business Performance

Link customer feedback with revenue, cost-to-serve, and customer lifetime value to understand and demonstrate the business impact of CX.

Measure What Matters

Track NPS, CSAT, CES, and customer feedback across relationships, journeys, and key touchpoints.

Close the Feedback Loop

Alert the right teams when issues arise, follow up quickly, and show customers their feedback leads to action.

Improve Journeys, Loyalty, and Retention

Find the moments that matter, identify friction and churn risks, and understand what keeps customers coming back.

 

Optimize the End-to-End Customer Journey

See the full picture across channels and touchpoints. Identify the moments that matter most and improve them.

 

Drive Loyalty and Retention

Spot churn risks early and uncover what keeps high-value customers coming back.

 

Connect CX with Business Metrics

Link feedback to revenue, cost-to-serve, and customer lifetime value. Demonstrate real ROI and drive smarter decisions.

 

SOFTWARE WITH A SERVICE

More Than Software. A CX Partner.

Get a powerful CX platform with expert support from setup and survey design to interpretation, action, and follow-up.

  • Get set up faster
    Our experts help configure the program around your goals and customer journey.
  • Know what the data means
    Get support interpreting results, benchmarks, and emerging patterns.
  • Turn insight into action
    Work with experts to prioritize next steps and keep progress moving.
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Customer Results in Practice


A stronger NPS and a fuller view of the customer journey

Combined customer and supplier feedback to strengthen customer satisfaction, improve NPS, and create a more complete view across the value chain.

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Hans Jørn AbrahamsenSales Director, Nordstern


91 CX score vs. 77 benchmark

Launched its first customer survey with Ennova and achieved an NPS of 84 alongside a CX performance score well above benchmark.

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Helle D. Smedegaard,Head of Customer Care Aftersales, Fredericia Furniture

27,000 customers across 30 countries

Modernized an outdated NPS process, expanded survey reach dramatically, and gave sales teams access to real-time customer insights.

 

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Thomas Hudson,Divisional Salesforce & NPS Manager, IMI Hydronic Engineering

Flexible Pricing for Every Setup

Whether you’re testing your first CX pilot or running a global program, we’ll tailor a package to fit your needs. Every package includes:

  • A proven CX platform built for scale
  • Expert support from set-up to follow-up
  • Industry benchmarks and actionable reporting

Want pricing info? Let’s talk about your setup. We’ll provide a tailored offer, no strings attached.

Talk to us about pricing
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Frequently Asked Questions about Customer Experience Surveys

Wondering how it works? You’re not alone. Here are the ones we’re asked most often by teams exploring how our customer experience solutions works.

Can we benchmark our results?

Yes! Benchmarking is a core part of our customer feedback tools. You’ll have access to both global and industry benchmarks, so you can see where you stand, prioritize improvements, and aim higher with confidence.
Can we customize the survey questions?

Absolutely. Our validated question library is based on years of research, but it’s not set in stone. You can build custom customer surveys to reflect your goals and culture with our experts guiding the process.
How often should we run surveys?

Most of our clients run annual or biannual CX surveys for the big picture, combined with lightweight pulse surveys to stay in tune throughout the year. We’ll help you find the rhythm that works for your organization.
Does it work with our CRM or service systems?

Yes - our platform integrates seamlessly with your existing systems (CRM, service, marketing, and more). That means automated feedback flows, synced data, and less manual work.
Can we track real-time feedback?

Definitely. From dashboards to role-based alerts, everything updates as responses come in, so teams can act right away.
What KPIs do you support?

We’re not tied to one metric. NPS, CSAT, CES, retention, or custom measures; we help you choose the right KPIs and turn them into actionable customer insights for your business and industry.
What kind of support do we get?

You’re not on your own. With Ennova, you get more than a survey platform; you get a dedicated team from setup to follow-up. We make sure your people know how to act on the results, so insights turn into real change.

 
How much does it cost?

Pricing depends on your organization’s size and complexity. We’ll tailor the setup to your needs.

Let’s chat and create the right package for you no strings attached.

Ready to Take Action?

See the platform in action and tailored to your goals.

Get a personalized walkthrough of the Customer Experience Survey tailored to your goals.

Yes, lets connect