hero_customer_journey_mapping_1440x560px

Customer Journey Mapping

How is it to be your customer? Map every customer milestone and create a path to great customer experiences

Request info

cx_journey_mapping_1_vs2

Do you need a digestible, high-level view of your end-to-end customer journey?
cx_journey_mapping_2_vs2

Know where to identify your weak spots and understand the customer’s progress and fallout points?
cx_journey_mapping_3_vs2

Want to reveal gaps between channels and departments and create cross-functional responsibility for the customer?
customer_journey_mapping_fig1_samlet

Drive your customer-focused change with journey mapping

Do you have a crystal-clear understanding of what your customers want, need and value the most? How do you ensure that everybody in your organization are aligned and working towards achieving the same goal? Mapping your customers’ journey helps you identify the critical path for your customers – and identify your do or die touchpoints.

Discover your moments of truth and pain points
Together we plan and tailor the workshop(s) with you ensuring that we have the right people and competences at each workshop. In addition, to make sure we cover the journey experiences from a 360° perspective, we conduct customer interviews where relevant. This combinations ensures you obtain a professional overview of your customer journey and understand how your customers discover, evaluate, select, purchase and consume your products or services. This will enable you to make the right future prioritizations and offers you a very powerful tool to break down silos between departments.

Request info

a-z_customer_journey_mapping_vs2

Easy to set-up and run

Ready to plug and play!

The Customer Relation Survey is designed to provide you with high-quality, actionable insights you need – fast! It is easy to set-up and run and lets you get started swiftly and with a minimum of effort. With e.g. pre-defined and validated questionnaire contents, GDPR compliant survey texts, data collection and support, analysis and reporting templates in dashboards everything is prepared from A-Z. We handle the execution so you can prepare for change. Need both local and global insights? No problem, as many of our customers are companies with a global reach our concepts scale globally.

Request info

Ennova Knowledge center - The results are in

Ennova CX Knowledge Center

Delivering value to your organization

Combine your customer insights with our CX Knowledge Center consisting of best practice contents and ways to support you on how to translate insights into actions. From analyzing results over creating organizational ownership to ensuring commitment from top management to mobilizing the organization CX Knowledge Center helps you keep momentum.

ennova_advisory_customer_journey_mapping_vs2

CX Advisory

Facilitated processes to enhance the customer experience

Need help to keep momentum and reduce time to action? Our experienced CX consultants can facilitate the right processes to translate insights into tangible actions and business outcomes in an efficient way.

We help you focus on how to get started with your CX initiatives in the right way and how you engage and involve your organization to actively take ownership and responsibility.

Read more

thp_instructing_600x600px_vs2

Customer centricity training

Get your people onboard

No CX improvements will happen unless your people are onboard. New insights require adjustments or changes in processes, competences and behavior. Ennova’s highly experienced Leadership and Team Development consultants are experts in training and developing employees and managers in becoming more customer centric.

Read more

Learn more about Ennova CX

We are a full-service provider with a wide range of relevant specialized and experienced experts. Regardless of whether you need help designing a full customer feedback program or just want to execute a customer survey we are ready to help you and have the necessary competences in-house.

hero_customer_promises_and_customer_services_1440x560px_vs3

Customer Promise & Service Priorities

Facilitated process translating strategic decisions into operational practice.

Get more info

hero_customer_touchpoint_survey_1440x560px_vs2

Customer Touchpoint Survey

Get real-time feedback, know which touchpoints to focus on and drive loyalty.

Get more info

hero_customer_centric_leadership_1440x560px_vs3

Customer Centric Leadership

Develop and train your leaders and make customer centric transformation happen!

Get more info

esomar_400x400px

Your data is safe with us

 

Tightened regulations require raised attention to confidentiality and data security. With Ennova you can calm your security representatives. All your processes are compliant with General Data Protection Regulation (GDPR). We have been ISO27001 (security) and ISO9001 (quality) certified since 2012. We pass annual ISAE 3000 and SOC 2 audits without remarks.

nvs_1440x550px

Can I help you?

If you have any questions regarding Customer Journey Mapping, then contact me, and I will get back to you.

Nicholas Vinther Skov, Engagement Manager - Head of Customer Experience Advisory:

E-mail: nvs@ennova.com, phone: +45 86 20 43 42

Send me an e-mail
Call me
Quote

Ennova understood our concerns and helped us redefine the survey

- An Beullens, HR Manager Corporate, Azelis

READ THE AZELIS CASE
Quote

I can rely on what I get from Ennova. They give our CX work the stamp of quality

- Morten Bach Jensen, Group Vice President, Group Marketing, Grundfos

READ THE GRUNDFOS CASE
Quote

Ennova has given us an insight into the potential for topline growth in our markets

- Mads Nygård, Senior Vice President, Strategy & HR, Kvadrat

READ THE KVADRAT CASE
Company logo
Company logo
Company logo
Company logo
Company logo
Company logo
Company logo
Company logo
Company logo
Company logo
Company logo
Company logo
Company logo
Company logo
Company logo
Company logo
Company logo
Company logo
Company logo
Company logo
Company logo
Company logo
Company logo

More info about Customer Journey Mapping?