How is it to be your customer? Use customer journey mapping for every customer milestone and create a path to great customer experiences.
Do you have a crystal-clear understanding of what your customers want, need and value the most? How do you ensure that everybody in your organization is aligned and working towards achieving the same goal? With customer journey mapping you identify the critical path of your customers – and identify your do or die touchpoints.
Discover your pain points with customer journey mapping
Together we plan and tailor the workshop(s) with you ensuring that we have the right people and competencies at each workshop. In addition, to make sure we cover the journey experiences from a 360° perspective, we conduct customer interviews where relevant. This combination ensures you obtain a professional overview of your customer journey and understand how your customers discover, evaluate, select, purchase and consume your products or services. This will enable you to make the right future prioritizations and offers you a very powerful tool to break down silos between departments.
Ready to plug and play!
The Customer Relation Survey is designed to provide you with high-quality, actionable insights you need – fast! It is easy to set-up and run and lets you get started swiftly and with a minimum of effort. With e.g. pre-defined and validated questionnaire contents, GDPR compliant survey texts, data collection and support, analysis and reporting templates in dashboards everything is prepared from A-Z. We handle the execution so you can prepare for change. Need both local and global insights? No problem, as many of our customers are companies with a global reach our concepts scale globally.
Delivering value to your organization
Combine your customer journey mapping insights with our CX Knowledge Center consisting of best practice content and ways to support you on how to translate insights into actions. From analyzing results over creating organizational ownership to ensuring commitment from top management to mobilizing the organization CX Knowledge Center helps you keep momentum.
Facilitated processes to enhance the customer experience
Need help to keep momentum and reduce time to action? Our experienced CX consultants can facilitate the right processes to translate your customer journey mapping insights into tangible actions and business outcomes in an efficient way.
We help you focus on how to get started with your CX initiatives in the right way and how you engage and involve your organization to actively take ownership and responsibility.
Get your people onboard
No CX improvements will happen unless your people are onboard. New insights require adjustments or changes in processes, competences and behavior. Ennova’s highly experienced Leadership and Team Development consultants are experts in training and developing employees and managers in becoming more customer centric.
Facilitated process translating strategic decisions into operational practice.
Get real-time feedback, know which touchpoints to focus on and drive loyalty.
Develop and train your leaders and make customer centric transformation happen!
Tightened regulations require raised attention to confidentiality and data security. With Ennova you can calm your security representatives. All your processes are compliant with General Data Protection Regulation (GDPR). We have been ISO27001 (security) certified since 2012. We pass annual ISAE 3000 and SOC 2 audits without remarks.
If you have any questions regarding Customer Journey Mapping, then contact me, and I will get back to you.
Nicholas Vinther Skov, Engagement Manager - Head of Customer Experience Advisory:
E-mail: nvs@ennova.com, phone: +45 86 20 43 42
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