Customer Experience Insights

Thomas Lange. Business Psychologist

How to create changes your customers will appreciate

Is your goal to be a customer champion? The process may seem overwhelming, but it is actually pretty simple to go about. With action...

Customer Experience - Nicholas Vinther Skov. Head of CX Advisory

there is a new sheriff in town!

Is it a good thing when a company gets a new, experienced CEO? Sort of,...

Customer Experience -, Customer Journey - Nicholas Vinther Skov. Head of CX Advisory

Don’t forget the product in the customer journey

You don’t need to study the lesson on Customer Experience for too long to be...

Customer Experience -, Customer Journey -, Customer Journey Mapping - Anders Hansen Warming. Executive Officer

When did you last (re)visit your customer journey?

The work with customer journey mapping and the understanding of your...


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