Customer Experience Insights

Nicholas Vinther Skov. Head of CX Advisory

Download: All you need to know about the new NPS 3.0®

This memo "Net Promoter 3.0® – Inspiration from Fred Reichheld" gives you insight into the new approach on how to work with NPS based on the...

Customer Experience - Nicholas Vinther Skov. Head of CX Advisory

4½ books that are not about Customer Experience ...

... but which will still help you get better at it.My good colleague Else from...

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