CX Pro Relation
Get a complete overview of features and services
Managed Services
Core
Professional
Enterprise
Onboarding meeting
Questionnaire development of extra questions
Ennova step-by-step process
Hours of data support, datachecks and validation
3 hours
3 hours
Specified in contract
Response rate check-in
15 min.
Development project with sprint meeting setup
Recurring Check-ins
Management presentation
Presentation of overall results
Content
Core
Professional
Enterprise
Best Practice concept questionnaire
CX Pro Relation
Deviations from best practice questionnaire
E.g. delete questions or change wording
Inspiration from library questions / themes
Maximum number of extra questions
10 questions
20 questions
Unlimited
Show questions based on filters from background variables
Text merge fields in questionnaire
Except company name. Defined by respondent data
Automatic translation of open comments on best practice questions
Automatic translation of open comments on extra questions
Survey Experience
Core
Professional
Enterprise
Company logo in questionnaire header and email invite
Company color in the email invite as background
Best practice email invite & reminder
Customizable email invite
Text
Only add text
Add text & change intro
Customizable survey template
Development cost applies
Differentiate text in invite and reminder
Maximum no. of reminders during data collection
2 reminders
3 reminders
3 reminders
No. of answers included
Cost for additional answers applies
1500
2000
2500
Choose between two Ennova built best practice questionnaire templates
Deviations from email design with NPS question
Email design with custom question in email invitation
Different logos in questionnaire header and email invite
Example: sub-units
Changes to the questionnaire scale
Best practice: 1- 10 scale with Don't know option. Development cost applies
Combination of data collection methods
Email, SMS
QR code, CATI, shortlinks
Ennova standard response overview
Customizable
Email alerts notification setup
Best-practice email
Best-practice email
Customizable
Data, access and integrations
Core
Professional
Enterprise
Customer data delivered in standard template to Ennova
Excel
Platform users delivered in standard template to Ennova
Excel
Hierarchical attributes to define your organisational structure
Customer attributes to define background variables
Email notification about platform access to users
Password security for logging into platform
CRM integration (standard connector): SalesForce
CRM integration (standard connector): MS 365
CRM integration (API)
API technical support
Possible to grant user access across several send-outs
Send out from own company domain address
Cost applies
Insights and platforms
Core
Professional
Enterprise
Tracking to previous survey results
Embedded digital implementation plan: Platform configuration
Embedded digital implementation plan: Communication & preparation
Embedded digital implementation plan: Follow up & take action
Weighting of results
Anonymization of data
Deletion of personal data
Custom KPI calculation
Key driver analysis
Priority cards in platform
Best practice text analysis
Customer specific text analysis
Development cost applies
Internal Benchmarking in platform
External Benchmarking in management presentation
Hierarchy drill-down
Heat map
Single customer answers
Trends over time
Export data to excel
Download
Export to PDF
Custom designed tables
Split results
Customer CVI
Development cost applies
Fixed platform text, languages and colors
Built to fit
Flexible platform structure
Maximum no. of filters in the report
5 filters
10 filters
Unlimited
Number of user licenses included
Additional users possible, cost applies
10 licenses
20 licenses
30 licenses