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CX PRO Pulse ™

Measure customer experience in real-time

Monitor key touchpoints automatically

We know you are busy. We know you don’t have the time to constantly monitor your customers’ experience. CX PRO Pulse™ is specifically designed to work in the background and automatically alert you if key touchpoints need your attention.

CX PRO Pulse™ easily lets you keep your finger on the pulse of your customers’ experience.

drive organizational CHANGE

Measuring the customer experience is just the beginning. Now you need to take action: Resolve issues, Improve processes, redesign touchpoints, or change the culture.

Regardless of the action CX PRO Pulse™ have got your back. The user-friendly design makes it easy for you to know what to focus on.
Need help to create change? With more than 30 years of experience and a team of business psychologists we know how to help you succeed.

This will allow you to drive change across the company.

Instant feedback

You get instant feedback from your customers on how you perform for each touchpoint you measure.

Easy to know where to improve

It will be easy for your employees and managers alike to know where, how and when to improve the customer experience in each touchpoint.

Develop teams and employees

It will be of great value for each employee to get direct feedback on how he/she together with their team can improve the customer service they deliver.

Quick resolution of problems

You get automated alerts when a customer has a poor customer experience. Then you can solve the issue quickly.

Know how you compare

You will be able to benchmark your performance to ensure that you deliver a customer experience that is competitive with the best.

Improve processes

The vast body of customer sentiments will provide you with specific knowledge on how to improve your business processes.

We feel taken care of and Ennova knows us. And we've had a good dialogue throughout the process, both with the project manager and the consultants. Ennova is very responsive to our wishes.

- Lene Mertins, HR Manager KOMMUNE KREDIT

One of the deciding factors in choosing Ennova was the platform. It's very usable and easy to navigate. You can sort data pretty much any way you want and make extracts directly from the platform.

- Helle D. Smedegaard, Head of Customer Care Aftersales FREDERICIA FURNITURE

I can rely on what I get from Ennova. They give our CX work the stamp of quality

- Morten Bach Jensen, Group Vice President, Group Marketing, Grundfos

Ennova challenges us on our expectations. They always give us the best and most relevant advice.

- Trine Neimann-Platz, Vice President of Strategy, Sustainability & Norway, Kvadrat

Ennova has been a highly professional business partner that has given us confidence from start to finish.

- Morten Sommerfeldt, Communications Manager, Industriens Pension

The individual focus of Ennova's Fast Track program is unique, because it gave our leaders some very useful tools.

- Mette Vistisen, Vice President People & Organization, VIKING Life-Saving Equipment

Ennova has certainly helped us be able to work in a focused way with initiatives that make a difference in the organization.

- Tina Thomsen, HR Director, Synoptik

The data that we are provided has always been correct, delivered on time, and presented in a way that is easy to understand.

- Lars Veber Mygland, Program Manager Global Sales & Customer Excellence, FOSS

Ennova understood our concerns and helped us redefine the survey

- An Beullens, HR Manager Corporate, Azelis

Need help to succeed?