People & Culture

Create a fact-based CX Culture baseline
Developed by our leading CX experts and based on solid research and years’ experience we help you conduct a fact-based CX Culture Survey. This survey will show you the baseline of your current state of your CX culture. The qualitative insights are gathered either in a specific part of your organization (e.g. back office) or the entire organization if appropriate.

Get the optimally designed People & Culture setup
Combined with qualitative insights via personal interviews with employees and management our Leadership and Team Development consultants are able to uncover hidden and often unknown perspectives of the employees’ experience of the CX culture.

Based on these insights our experienced Leadership and Team Development consultants will design the optimal People and Culture setup with a focus on developing and training your teams and employees to become more customer centric.

Drive your customer-focused change
Do you have a crystal-clear understanding of what your customers want, need and value the most? How do you ensure that everybody in your organization are aligned and working towards achieving the same goal? Mapping your customers’ journey helps you identify the critical path for your customers – and identify your do or die touchpoints. In addition, it will give your organization a new perspective on what you expose your customers to.

A Customer Journey Mapping workshop will help you map the most crucial factors influencing the customer in each situation. Regardless of whether you want to focus on your AS-IS or TO-BE journey. Our experienced CX Consultants are ready to guide you whether you wish to map end-to-end processes, onboarding experiences, the purchase process or other relevant journeys.