Create a fact-based CX Culture baseline
Developed by our leading CX experts and based on solid research and years’ experience we help you conduct a fact-based CX Culture Survey. This survey will show you the baseline of your current state of your CX culture. The qualitative insights are gathered either in a specific part of your organization (e.g. back office) or the entire organization if appropriate.
Get the optimally designed People & Culture setup
Combined with qualitative insights via personal interviews with employees and management our Leadership and Team Development consultants are able to uncover hidden and often unknown perspectives of the employees’ experience of the CX culture.
Based on these insights our experienced Leadership and Team Development consultants will design the optimal People and Culture setup with a focus on developing and training your teams and employees to become more customer centric.
It all starts with leadership. Improving your customers’ experience will not happen unless you get buy-in from your people and the organization behind it. Integrating customer-centric leadership development into your customer program will significantly increase the chances of making your customer centric transformation happen.
Build and sustain a positive customer experience
At Ennova, our experienced Leadership and Team Development consultants knows how to develop and train your leaders in a more customer-centric approach. Based on central leadership dimensions e.g. providing direction and purpose, drive disciplined execution, fostering a customer centric culture in the teams, etc. we help you build the leadership behavior needed to initiate and take CX to the next level.
Drive your customer-focused change
Do you have a crystal-clear understanding of what your customers want, need and value the most? How do you ensure that everybody in your organization are aligned and working towards achieving the same goal? Mapping your customers’ journey helps you identify the critical path for your customers – and identify your do or die touchpoints. In addition, it will give your organization a new perspective on what you expose your customers to.
A Customer Journey Mapping workshop will help you map the most crucial factors influencing the customer in each situation. Regardless of whether you want to focus on your AS-IS or TO-BE journey. Our experienced CX Consultants are ready to guide you whether you wish to map end-to-end processes, onboarding experiences, the purchase process or other relevant journeys.
– facilitated processes to enhance the customer experience
Need help to keep momentum and reduce time to action? Our experienced CX consultants can facilitate the right processes to translate insights into tangible actions and business outcomes in an efficient way.
We help you focus on how to get started with your CX initiatives in the right way and how you engage and involve your organization to actively take ownership and responsibility.
We are a full-service provider with a wide range of relevant specialized and experienced experts. Regardless of whether you need help designing a full customer feedback program or just want to execute a customer survey we are ready to help you and have the necessary competences in-house.
Want to learn more about some of our other Customer Experience services? Choose a product to explore below.
Tightened regulations require raised attention to confidentiality and data security. With Ennova you can calm your security representatives. All your processes are compliant with General Data Protection Regulation (GDPR). We have been ISO27001 (security) certified since 2012. We pass annual ISAE 3000 and SOC 2 audits without remarks.
If you have any questions regarding People & Culture, then contact me, and I will get back to you.
Thomas Phillipsen, Senior Leadership Consultant, Leadership & Team Development:
E-mail: firstname.lastname@example.org, phone: +45 86 20 76 42
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