People & Culture

People & Culture

Get the fundamental building blocks right for creating a customer centric organization

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build a customer-centric culture in your organization

Know how to build a more customer-centric culture in your organization?
ensure relevant and hands-on employee training and development in your daily work

Need to ensure relevant and hands-on employee training and development directly transferable to your daily work?
equip your people with the necessary skills and competences to deliver great customer experiences

Know how to equip your people with the necessary skills and competences to deliver great customer experiences?
Create a roadmap for a strong CX culture

Create roadmap for a strong CX culture

A good customer experience is the key differentiator for consumer choice and loyalty. And to improve your customers’ experience you need to get your people and organization onboard. To do so you need to arm your employees with the right competences combined with developing and training a customer centric mindset and behavior.

In our experience, learning and development happens when you apply the right learning approach for the situation at hand. Our approach starts by understanding your current level of customer centricity. Through quantitative and qualitative insights, we gather the necessary information in order to learn where and how we most effectively can support and develop your organization.

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Make customer-centric transformation happen

Make customer-centric transformation happen!

It all starts with leadership. Improving your customers’ experience will not happen unless you get buy-in from your people and the organization behind it. Integrating customer-centric leadership development into your customer program will significantly increase the chances of making your customer centric transformation happen.

Build and sustain a positive customer experience

At Ennova, our experienced Leadership and Team Development consultants knows how to develop and train your leaders in a more customer-centric approach. Based on central leadership dimensions e.g. providing direction and purpose, drive disciplined execution, fostering a customer centric culture in the teams, etc. we help you build the leadership behavior needed to initiate and take CX to the next level.

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Ennova Customer Experience Knowledge Center

Ennova Customer Experience Knowledge Center

– delivering value to your organization
Combine your customer insights with our CX Knowledge Center consisting of best practice contents and ways to support you on how to translate insights into actions. From analyzing results over creating organizational ownership to ensuring commitment from top management to mobilizing the organization CX Knowledge Center helps you keep momentum.
Customer Experience Advisory - Thomas Phillipsen

Customer Experience Advisory

– facilitated processes to enhance the customer experience

Need help to keep momentum and reduce time to action? Our experienced CX consultants can facilitate the right processes to translate insights into tangible actions and business outcomes in an efficient way.

We help you focus on how to get started with your CX initiatives in the right way and how you engage and involve your organization to actively take ownership and responsibility.

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Learn more about Ennova CX

We are a full-service provider with a wide range of relevant specialized and experienced experts. Regardless of whether you need help designing a full customer feedback program or just want to execute a customer survey we are ready to help you and have the necessary competences in-house.

 

Want to learn more about some of our other Customer Experience services? Choose a product to explore below.

Customer Centric Leadership

Customer Centric Leadership

Develop and train your leaders and make customer-centric transformation happen!

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Customer Promise & Service Priorities

Customer Promise & Service Priorities

Translate strategic decisions into operational practice.

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Customer Touchpoint Survey

Customer Touchpoint Survey

Get real-time feedback, know which touchpoints to focus on and drive loyalty.

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ISO certified
AA certified
Esomar

Your data is safe with us

 

Tightened regulations require raised attention to confidentiality and data security. With Ennova you can calm your security representatives. All your processes are compliant with General Data Protection Regulation (GDPR). We have been ISO27001 (security) certified since 2012. We pass annual ISAE 3000 and SOC 2 audits without remarks.

 

About our certifications

Thomas Phillipsen, Senior Leadership Consultant, Leadership & Team Development, Ennova

Can I help you?

If you have any questions regarding People & Culture, then contact me, and I will get back to you.

Thomas Phillipsen, Senior Leadership Consultant, Leadership & Team Development:

E-mail: thp@ennova.com, phone: +45 86 20 76 42

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Ennova understood our concerns and helped us redefine the survey

- An Beullens, HR Manager Corporate, Azelis

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I can rely on what I get from Ennova. They give our CX work the stamp of quality

- Morten Bach Jensen, Group Vice President, Group Marketing, Grundfos

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Ennova has given us an insight into the potential for topline growth in our markets

- Mads Nygård, Senior Vice President, Strategy & HR, Kvadrat

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