It all starts with leadership. Improving your customers’ experience will not happen unless you get buy-in from your people and the organization behind it. Integrating customer centric leadership development into your customer program will significantly increase the chances of making your customer centric transformation happen.
Build and sustain a positive customer experience
At Ennova, our experienced Leadership and Team Development consultants know how to develop and train your leaders in a more customer centric approach. Based on central leadership dimensions e.g. providing direction and purpose, drive disciplined execution, fostering a customer centric culture in the teams, etc. we help you build the leadership behavior needed to initiate and take CX to the next level.
Our approach always takes its starting point in your specific situation and in close dialogue with you. Together we define the scope of the leadership development and training. In our experience, learning and development happens when you apply the right learning approach for the situation at hand.
Maybe you just need short inspirational workshops or maybe you want to make a fundamental change to your organizational leadership. Regardless of the level of ambition our expert trainers can help you. Our approach will be a combination of group and/or individual sessions.
Groups sessions: equipping leaders with key leadership skills needed to drive customer centricity e.g. how to motivate teams, influence stakeholders and adapt to the identified leadership challenges of the future
Individual sessions: my personal leadership development, reaching organizational objectives through action learning and fair process thinking
Drive your customer-focused change
Do you have a crystal-clear understanding of what your customers want, need and value the most? How do you ensure that everybody in your organization are aligned and working towards achieving the same goal? Mapping your customers’ journey helps you identify the critical path for your customers – and identify your do or die touchpoints. In addition, it will give your organization a new perspective on what you expose your customers to.
A Customer Journey Mapping workshop will help you map the most crucial factors influencing the customer in each situation. Regardless of whether you want to focus on your AS-IS or TO-BE journey. Our experienced CX Consultants are ready to guide you whether you wish to map end-to-end processes, onboarding experiences, the purchase process or other relevant journeys.
We are a full-service provider with a wide range of relevant specialized and experienced experts. Regardless of whether you need help designing a full customer feedback program or just want to execute a customer survey we are ready to help you and have the necessary competences in-house.
Tightened regulations require raised attention to confidentiality and data security. With Ennova you can calm your security representatives. All your processes are compliant with General Data Protection Regulation (GDPR). We have been ISO27001 (security) certified since 2012. We pass annual ISAE 3000 and SOC 2 audits without remarks.
If you have any questions regarding Customer-centric leadership, then contact me, and I will get back to you.
Jesper Jørvad, Senior Leadership Consultant:
E-mail: firstname.lastname@example.org, phone: +45 32 46 30 59
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