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Customer-centric Leadership

Build your customer centric organization

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Know how you succeed in creating a customer-centric culture?
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Need to ensure that your organization is truly committed to deliver great customer experiences?
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Know how to anchor your customer experience work and make it come to life in the organization?
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Make customer centric transformation happen!

It all starts with leadership. Improving your customers’ experience will not happen unless you get buy-in from your people and the organization behind it. Integrating customer centric leadership development into your customer program will significantly increase the chances of making your customer centric transformation happen.

Build and sustain a positive customer experience

At Ennova, our experienced Leadership and Team Development consultants know how to develop and train your leaders in a more customer centric approach. Based on central leadership dimensions e.g. providing direction and purpose, drive disciplined execution, fostering a customer centric culture in the teams, etc. we help you build the leadership behavior needed to initiate and take CX to the next level.

Our approach always takes its starting point in your specific situation and in close dialogue with you. Together we define the scope of the leadership development and training. In our experience, learning and development happens when you apply the right learning approach for the situation at hand.

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Workshops and/or leadership training

Maybe you just need short inspirational workshops or maybe you want to make a fundamental change to your organizational leadership. Regardless of the level of ambition our expert trainers can help you. Our approach will be a combination of group and/or individual sessions.

Groups sessions: equipping leaders with key leadership skills needed to drive customer centricity e.g. how to motivate teams, influence stakeholders and adapt to the identified leadership challenges of the future

Individual sessions: my personal leadership development, reaching organizational objectives through action learning and fair process thinking

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Ennova Knowledge center - The results are in

Ennova CX Knowledge Center

– delivering value to your organization
Combine your customer insights with our CX Knowledge Center consisting of best practice contents and suggested tasks to further support you on how to translate insights into actions. From analyzing results over creating organizational ownership to ensuring commitment from top management to mobilizing the organization CX Knowledge Center helps you keep momentum. 
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Enhance the customer experience

CX Advisory facilitated processes 
Need help to keep momentum and reduce time to action? Our experienced CX consultants can facilitate the right processes to translate insights into tangible actions and business outcomes in an efficient way.

We help you focus on how to get started with your CX initiatives in the right way and how you engage and involve your organization to actively take ownership and responsibility.
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Learn more about Ennova CX

We are a full-service provider with a wide range of relevant specialized and experienced experts. Regardless of whether you need help designing a full customer feedback program or just want to execute a customer survey we are ready to help you and have the necessary competences in-house.

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KPIs & Governance

Build strong CX governance framework and align every aspect of your customer program.

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People & Culture

Create a fact-based CX culture baseline with a CX culture survey.

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Customer Journey Mapping

Drive your customer-focused change with journey mapping.

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Your data is safe with us

 

Tightened regulations require raised attention to confidentiality and data security. With Ennova you can calm your security representatives. All your processes are compliant with General Data Protection Regulation (GDPR). We have been ISO27001 (security) and ISO9001 (quality) certified since 2012. We pass annual ISAE 3000 and SOC 2 audits without remarks.

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Can I help you?

If you have any questions regarding Customer-centric leadership, then contact me, and I will get back to you.

Jesper Jørvad, Senior Leadership Consultant:

E-mail: jsj@ennova.com, phone: +45 32 46 30 59

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Ennova understood our concerns and helped us redefine the survey

- An Beullens, HR Manager Corporate, Azelis

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I can rely on what I get from Ennova. They give our CX work the stamp of quality

- Morten Bach Jensen, Group Vice President, Group Marketing, Grundfos

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Ennova has given us an insight into the potential for topline growth in our markets

- Mads Nygård, Senior Vice President, Strategy & HR, Kvadrat

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