Customer Promise & Service Priorities

Customer Promise & Service Priorities

Take control over the customer experience and deploy your strategy with customer promise and service priorities.

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translate customer service promise strategy into actions and behavior

Need to translate your customer service promise strategy into operational actions and behavior?
establish a common language throughout the organization for your customer experience

Need to establish a common language throughout the organization for your customer experience?
are you explicit about customer promises at every touchpoint

Are you explicit about which customer promises you want to deliver at every touchpoint?
Enhance the customer experience

Enhance the customer experience

A customer promise is not just words on paper. It is a commitment from every employee and every part of your company to fulfill a customer’s expectations.

Defining your customer promises and translating them to specific service priorities will enable you to manage your touchpoints effectively. By giving your employees a common reference on how to behave and deliver and empower them to service the customers within this framework will not only deliver great customer experiences. As an extra plus, this will also give you very motivated employees who are willing to go the extra mile. But how do you get started? Do you know which promises you wish to deliver on? Do you know how to translate them into specific service priorities that you can follow up on?

A Customer Promises & Service Priorities workshop will help you map the most crucial factors influencing the customer in each situation – and our experienced CX Consultants are ready to guide you.

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Translate strategic decisions into operational practice

Translate strategic decisions into operational practice

Together we plan and tailor the workshop(s) with you ensuring that we have the right people and competences at each workshop. In addition, to make sure we cover the journey experiences from a 360° perspective, we conduct customer interviews where relevant. Based on the interviews and workshops you will not only get a professional overview of your customer promises and services priorities, you will also get a very powerful tool to translate strategic decisions into operational practice.

Consequently, you can focus your efforts on optimizing the customer experience through customer centric training and competence development for employees and leaders.

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How to get started with CX initiatives

Experiment for optimal service

One approach to quickly arrive at the optimal service design is to perform smaller, well defined experiments and test them in reality.

We help you focus on how to get started with your CX initiatives in the right way and how you engage and involve your organization to actively take ownership and responsibility.

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Customer centricity training - Senior Leadership Consultant Leadership & Team Development, Ennova

Customer centricity training

Get your people onboard

No CX improvements will happen unless your people are onboard. New insights require adjustments or changes in processes, competences and behavior. Ennova’s highly experienced Leadership and Team Development consultants are experts in training and developing employees and managers in becoming more customer-centric.

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The Ennova Customer Experience Platform

The Ennova CX Platform

- the next step in your CX journey. Easy to set-up and run – ready to plug and play!

Ennova’s CX Platform is designed to provide you with high-quality, actionable insights you need – fast! Easy to set-up and run lets you get started swiftly and with a minimum of effort. With e.g. pre-defined and validated questionnaire contents, GDPR compliant survey texts, data collection and support, analysis and reporting templates in dashboards everything is prepared from A-Z. We handle the execution so you can prepare for change. Need both local and global insights? No problem, as many of our customers are companies with a global reach our concepts scale globally.

All you need to do to get started, is to gather the customer contact data so we can invite your customers to the survey. We do the rest.
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Ennova Knowledge center - The results are in - what is next

Ennova CX Knowledge Center

Delivering value to your organization

Combine your customer insights with our CX Knowledge Center consisting of best practice contents and ways to further support you on how to translate insights into actions. From analyzing results over creating organizational ownership to ensuring commitment from top management to mobilizing the organization CX Knowledge Center helps you keep momentum.

Learn more about Ennova CX

We are a full-service provider with a wide range of relevant specialized and experienced experts. Regardless of whether you need help designing a full customer feedback program or just want to execute a customer survey we are ready to help you and have the necessary competences in-house.

customer journey mapping

customer journey mapping

Drive your customer-focused change with journey mapping.

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Customer Touchpoint Survey

Customer Touchpoint Survey

Get real-time feedback, know which touchpoints to focus on and drive loyalty.

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KPIs & governance

KPIs & governance

Build strong CX governance framework and align every aspect of your customer program.

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ISO certified
AA certified
esomar

Your data is safe with us

 

Tightened regulations require raised attention to confidentiality and data security. With Ennova you can calm your security representatives. All your processes are compliant with General Data Protection Regulation (GDPR). We have been ISO27001 (security) certified since 2012. We pass annual ISAE 3000 and SOC 2 audits without remarks.

 

About our certifications

Anders Hansen Warming, Partner, Executive Officer, Executive Board, Ennova

Can I help you?

If you have any questions regarding Customer Touchpoint Surveys, then contact me, and I will get back to you.

Anders Hansen Warming, Partner, Executive Officer, Executive Board:

E-mail: aha@ennova.com, phone: +45 86 20 76 41

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Ennova understood our concerns and helped us redefine the survey

- An Beullens, HR Manager Corporate, Azelis

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I can rely on what I get from Ennova. They give our CX work the stamp of quality

- Morten Bach Jensen, Group Vice President, Group Marketing, Grundfos

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Ennova has given us an insight into the potential for topline growth in our markets

- Mads Nygård, Senior Vice President, Strategy & HR, Kvadrat

READ THE KVADRAT CASE
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