Take control over the customer experience and deploy your strategy with customer promise and service priorities.
Together we plan and tailor the workshop(s) with you ensuring that we have the right people and competences at each workshop. In addition, to make sure we cover the journey experiences from a 360° perspective, we conduct customer interviews where relevant. Based on the interviews and workshops you will not only get a professional overview of your customer promises and services priorities, you will also get a very powerful tool to translate strategic decisions into operational practice.
Consequently, you can focus your efforts on optimizing the customer experience through customer centric training and competence development for employees and leaders.
One approach to quickly arrive at the optimal service design is to perform smaller, well defined experiments and test them in reality.
We help you focus on how to get started with your CX initiatives in the right way and how you engage and involve your organization to actively take ownership and responsibility.
Get your people onboard
No CX improvements will happen unless your people are onboard. New insights require adjustments or changes in processes, competences and behavior. Ennova’s highly experienced Leadership and Team Development consultants are experts in training and developing employees and managers in becoming more customer-centric.
Delivering value to your organization
Combine your customer insights with our CX Knowledge Center consisting of best practice contents and ways to further support you on how to translate insights into actions. From analyzing results over creating organizational ownership to ensuring commitment from top management to mobilizing the organization CX Knowledge Center helps you keep momentum.
Drive your customer-focused change with journey mapping.
Get real-time feedback, know which touchpoints to focus on and drive loyalty.
Build strong CX governance framework and align every aspect of your customer program.
Tightened regulations require raised attention to confidentiality and data security. With Ennova you can calm your security representatives. All your processes are compliant with General Data Protection Regulation (GDPR). We have been ISO27001 (security) certified since 2012. We pass annual ISAE 3000 and SOC 2 audits without remarks.
If you have any questions regarding Customer Touchpoint Surveys, then contact me, and I will get back to you.
Anders Hansen Warming, Chief Revenue Officer:
E-mail: aha@ennova.com, phone: +45 86 20 76 41
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