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  • Platform
    HI-MegaMenu-Platform

    The Ennova Platform

    Your one-stop shop for actionable employee and customer insights, seamlessly integrated for impact.

    See overview

    Employee Experience

    Explore all our EX solutions

    • Employee Engagement Survey

      Gain insights that drive engagement

    • Team Talk - On Demand Survey

      Facilitate real-time team feedback

    • LeadUp - Leadership Coaching

      Develop leaders with online expert coaching

    • 360 Degree Leadership Feedback

      Gather holistic leadership insights

    • Employee Journey

      Improve onboarding and exits

    Customer Experience

    Explore all our CX solutions

    • Customer Relation Survey

      Strengthen customer relationships

    • Customer Touchpoint Survey

      Focus on key customer moments

    Recommendation

    Guide
    Do you stand out from your competitors?

    Do you stand out from your competitors?

    Get 8 steps to follow in year 1 if you want to start your Employee Experience transformation

    Download guide
  • Advisory
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    Advisory

    Expert advice and tailored strategies to elevate your employee and customer experience.

    See overview

    EX Advisory

    Explore all our EX solutions

    • Culture

      Uncover and strengthen your workplace culture

    • Stress

      Manage and reduce workplace stress

    • Diversity, Equity & Inclusion

      Build an inclusive, data-driven workplace

    • Workplace Harassment

      Prevent harassment and foster safety

    • People Analytics

      Turn HR data into actionable insights

    CX Advisory

    Explore all our CX solutions

    • Customer Journey Mapping

      Map and enhance your customer journey

    • NPS & Customer Loyalty

      Drive loyalty with key insights

    • Business Potential

      Discover growth opportunities easily

    • Customer Churn

      Prevent churn and build customer loyalty

    Recommendation

    On-demand Webinar
    How to work with Diversity, Equity & Inclusion

    How to work with Diversity, Equity & Inclusion

    Explore practical DE&I strategies and discover how to set targets, prioritize, and create impact...

    See webinar
  • Training
    HI-MegaMenu-Training

    Training: Leadership & Team Development

    Leadership and team development designed to drive lasting change.

    See overview

    Our Solutions

    Explore our Solutions

    • Leadership Development

      Develop your leaders with data-backed tools

    • Team Development

      Build cohesive teams with proven strategies

    • HR Business Partner Training

      Equip HR to lead strategic change

    • Leadership Team Development

      Empower leaders and teams to thrive

    Features

    Explore all our CX solutions

    • Case: Danish Crown

      Be inspired by an impactful approach to leadership development - with examples of strategic initiatives

    • Blog: 20 Important Questions for Your 360 Leadership Feedback

      Get 20 examples of important questions for your 360-degree leadership feedback survey right here

    • Webinar: 5 sneaky biases

      Identify the five most common biases that can influence leadership evaluations

    Recommendation

    Blog
    A Leader's Story: My Road to an Effective Follow-up Process

    A Leader's Story: My Road to an Effective Follow-up Process

    As I started this year, it was clear to me as a leader: I wanted to do something different with the ...

    Read the article
  • Resources
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    Resources

    Insights, inspiration, and tools to help determine your next step in employee and customer experience.

    Explore all resources

    Our Resources

    Improve your Employee Experience with our Guides and Expert Knowledge

    • Cases

      Read inspiring customer success stories

    • Blog

      Read the latest insights on EX and CX

    • Guides

      Deep dive into key topics within EX and CX

    • Webinars

      Watch our webinars and learn from our experts

    • Downloads

      Get inspiration and insights on-demand

    Features

    Dive into our features

    • Employee Experience Insights

      Read our latest insights in employee experience

    • Webinar: Predictive Power

      Learn how you can predict employee behaviors using your existing data

    • Newsletter

      Subscribe to our newsletter and get the latest employee experience trends and tips

    Recommendation

    Employee Experience
    How to Foster More Psychological Safety?

    How to Foster More Psychological Safety?

    Psychological safety is key for creating a workplace where employees feel safe to share ideas, admit...

    Read latest blog post
  • About us
    HI-MegaMenu-About us

    About us

    Who we are and how we help organizations create better workplaces and stronger customer relationships.

    Learn more about us

    Who we are

    Explore all our EX solutions

    • About us

      Find out more about us

    • Why Ennova?

      Learn why top organizations trust Ennova

    • Data & Security

      Read about our commitment to security, privacy and compliance

    • Career

      Explore our job opportunities and become part of our team

    • Contact us

      Do you have questions or need help? Our team is ready to help you

    Features

    Explore all our EX solutions

    • Cases

      Read inspiring customer success stories

    • Blog

      Read our latest blog post

    • Webinars

      Watch our webinars and learn from our experts

    • Employee Experience Platform

      Explore how we empower organizations and people

    Recommendation

    Blog
    How to Measure and Report on the

    How to Measure and Report on the "S" in ESG with Data-Driven Insights

    Today companies are increasingly expected to demonstrate their commitment to environmental, social, ...

    Read the article
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NPS & Customer loyalty

Strengthen Loyalty with NPS Insights That Deliver

Drive customer trust and long-term satisfaction with proven loyalty strategies. Our loyalty advisory services provide a deep dive into what drives trust, advocacy, and lasting connections so you can create customer experiences that drive long-term business growth.

Gain Mission-Critical Insights on your most important stakeholders

Our NPS & Customer Loyalty solution is designed to provide a comprehensive view of your company's loyalty metrics, against relevant external benchmarks.

By using our solution, you will gain valuable insight into the state of loyalty within your organization, empowering you to make informed decisions on how to improve customer satisfaction and retention.

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Man holding a tablet and pointing at a square figure with a pile of coins symbolizing the return on investment won through a focus on customer loyalty

Loyal Customers, Loyal Business

A focus on customer loyalty is a powerful tool to support your business agenda. By understanding what makes your customers happy and the reasons why they keep coming back, you can enhance your customer retention and increase your customer satisfaction.

Whether your reasons are top line, bottom line, or both, you will benefit from a systematic approach to customer loyalty.

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"I would ask my network four things: Do you have a diagnostics tool? A tool that can be used as a starting point for customer dialogue? Do you have a tool that transforms the customer survey results into actions? And which can support the difficult journey of putting customer satisfaction on the agenda? If not, I think you should turn to Ennova."

Morten Bach Jensen, Group V.P Group Marketing,
GRUNDFOS

Boost your business metrics

We use a data-driven approach to identify the drivers of loyalty and churn and link them to other business metrics in your organization. We then provide clear recommendations for action and a systematic, guided process for implementation at local and corporate levels.  

Book Demo
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Strengthen repeat business

By focusing on customer loyalty, you increase the likelihood that your customers will return to purchase from you again, resulting in increased revenue.

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Reduce costs

By focusing on customer loyalty and NPS, you can reduce customer churn, save costs associated with new customer acquisition, and reduce the cost to serve.

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Boost referrals and reach

By improving NPS scores, you will generate more positive word-of-mouth referrals, and activating ambassadors will lead to new customers and increased revenue.

Get in touch with our team today

and learn more about how our NPS & Customer loyalty can help your organisation

Be the first to know

Subscribe to our newsletter and stay up to date on the latest trends, and best & next in practices in Employee Experience and/or Customer Experience. Join our Ennova Insight community now and be the next thought leader.

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NORDIC EXCELLENCE WORLDWIDE

We empower organizations and leaders to improve the employee and customer experience through proven, concise and engaging advisory.

COPENHAGEN

Havnegade 39
DK-1058 Copenhagen K
+45 86 20 21 20
email@ennova.com

Org. nr. 19587347

OSLO

Kristian IVs gate 12
NO-0164 Oslo

+47 95 83 78 45
email@ennova.com

Org. nr. 994 815 245

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SE-111 20 Stockholm
+46 (0) 8 545 670 80
email@ennova.com

Org. nr. 556 732 9312

AARHUS

Daugbjergvej 26 B, 2.
DK-8000 Aarhus C

+45 86 20 21 20
email@ennova.com

Org. nr. 19587347

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