Customer churn
Turn Customer Retention Into Business Growth
Every customer counts. Stop churn before it starts. Our targeted customer churn solutions identify at-risk customers, uncover root causes, and provide proven strategies to keep them loyal..
Don't let Your Customers Slip Away
Through our proven customer churn solution, we can help you identify customers who are actively considering alternatives to your company, quantify the customers-at-risk group and, perhaps most importantly, guide you on what you can do to retain these customers before they churn.
From Risk to Reward
Our experience shows that with the right focus and approach, you can turn a customer-at-risk into a loyal customer and, over time, even an ambassador for your business. But it all starts with putting a plug in the bathtub.
Identify your customers-at-risk
Zoom in on the customer segment you are at risk of losing and act before they churn.
Understand drivers and dynamics of churn
Gain data-driven insights into what matters to the customer-at-risk segment.
Implement churn countermeasures
Ensure ongoing churn reduction through a combination of accountability and relevant, proven actions.
Prevent Customer Churn with our Proven Setup
Ennova has a proven setup to help you – either a plug and play solution or a customized setup designed to meet your specific needs.
It starts with identifying customers at risk, understanding the drivers of dissatisfaction and launching relevant, data-driven churn prevention actions combined with a best practice follow-up process.
"Our many years of co-operation means that Ennova is capable of understanding our results and can put them in a historic context."
Trine Neimann-Platz, Vice President of Strategy, Sustainability & Norway,
Kvadrat
The Cost of Churn
We know from data that on average 15% of your customer base is actively looking for alternatives. You do the math and calculate how much revenue your company is risking right now as you read this. What if you could reduce that by just a few percentage points? Or even more?
Reducing customer churn in your organisation with our Customer churn solutions. Book a demo today and start your improvement tomorrow.
Get in touch with our team todayIf you have any questions on how to reduce customer churn and improve your business |
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