We reveal the big picture in your customer experience efforts. We pinpoint the metrics you need to focus on. We design and execute the tailored surveys and interviews.
In other words: We help you understand your customer.
We have a wide range of specialized experts. Our senior engagement managers help you design surveys that collect the right insights, and our psychologists interview key customers on what keeps them awake at night.
Our Nordic CX Diagnostics Tool lets you compare your CX level to high performing companies. It also helps you choose the actions that drive you forward.
We have 25 years of experience and have analyzed millions of customer responses. This helps us guide you to the right targets that fit your ambition.
Many of our clients are companies with a global reach. We do large-scale project management, worldwide presentations, and follow-up activities.
We deliver concise and empowering reports through an exceptional user experience. And our UX experts keeps improving the tool to help you get things done.
With us you can calm your security representatives and legal team. All your processes are compliant with General Data Protection Regulation (GDPR). We have held the highest security certification (ISO 27001) since 2012.
Adding qualitative insights to your quantitative studies gives you a far deeper understanding. Your numbers become real customers. You go from identifying an issue to knowing what is causing it. It also adds an emotionally engaging dimension to the insights. This aids the process of getting your people aligned.