It takes a persistent effort to transform into a true customer centric organization. You need to choose the right actions, align your people, and keep an eye for both details and the big picture.
We know what it takes to transform into a real customer centric organization.
Our senior engagement managers help you design your central customer KPIs. Our consultants guide your strategic initiatives to transform into a customer centric organization. We have specialized staff to fit every specific need.
Our Nordic CX Diagnostics Tool determine your starting point. This lets you create a realistic and ambitious plan for your organizational transformation.
We have done in-depth analysis of hundreds of organizations. This experience lets us identify your future customer potential. And we guide you there with an agile approach.
To be customer centric you need to boost your organization and install the right mindset. With our profound expertise on people behaviour, we boost both with confidence.
Ennova Transformation Services aid your transformation across all organizational levels. From sessions with top management to front line team training.
Customer Excellence does not come from a single initiative. You have to align many different efforts. We lead the process and keep the great overview.
Your endeavours for great customer experiences do not have to start with a blank sheet. Shortcut the process and deploy our field-proven generic actions. We have a large catalogue of well-tested initiatives that improve your customer experience.
Sustainable changes always happen from the bottom and up. But the strategic work of the C-suite is important to succeed as an organization. Our experience range from executive management dialogues in Rio de Janeiro to seminars with top 100 managers in London.
Map your CX initiatives in a portfolio overview and quantify the customer experience. Ennova helps you get the necessary overview so you can make the right prioritization.