Your people are central to your success in all your customer experience initiatives. We capitalize on the synergies from our other main service, employee experience. We draw on decades of knowledge about what engages and motivates people.
If you need help designing your communication package. Or if you need to train your front line people to boost customer advocacy. We have experienced experts ready to engage your people.
We have developed the Nordic CX Diagnostics Tool. With this you can identify where you need to take action in your organization and benchmark against peers.
We have done in-depth analysis of hundreds of organizations. Our experienced engagement managers know how to release your full potential through intelligent anchoring of CX initiatives.
Engaging your people are core in every CX initiative. We draw on our in-house leading expertise on what drives employee's engagement and motivation.
Ennova Transformation Services is our specialized unit that focuses on the people dimension. Our psychologists train and coach on both group and individual level so that the full potential of your people is unleashed.
The Customer Experience is a result of many factors. We offer a coherent range of services from survey set-up to organizational transformation.
Engage your people with the right customer promises. This fuels a true customer centric mindset. We design them, so they enable every part of your organization to hear the customer voice.
Speed up your implementation by having the right governance model. With years of experience, we can guide you on how to govern your CX efforts in the most efficient way.
With more than 25 years of experience in the HR industry, we know what drives people behavior. We take advantage of this knowledge in our customer experience work. Engaging your people is vital to every succesful initiative towards great customer experiences.
An effective way to unite around a customer experience agenda is a common terminology. It takes a focused effort to achieve this throughout the whole organization. Our Customer Language concept shows you how.