Customer Experience Insights

Customer Experience - Nicholas Vinther Skov. Head of CX Advisory

there is a new sheriff in town!

Is it a good thing when a company gets a new, experienced CEO? Sort of, according to a study from Harvard Business Review (HBR). 70% did...

Customer Experience -, Customer Journey -, Customer Journey Mapping - Anders Hansen Warming. Executive Officer

When did you last (re)visit your customer journey?

The work with customer journey mapping and the understanding of your...

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