Customer Experience Insights

Customer Experience - Nicholas Vinther Skov. Head of CX Advisory

there is a new sheriff in town!

Is it a good thing when a company gets a new, experienced CEO? Sort of, according to a study from Harvard Business Review (HBR). 70% did...

Customer Experience -, Customer Journey - Nicholas Vinther Skov. Head of CX Advisory

Don’t forget the product in the customer journey

You don’t need to study the lesson on Customer Experience for too long to be...

Customer Experience -, Customer Journey -, Customer Journey Mapping - Anders Hansen Warming. Executive Officer

When did you last (re)visit your customer journey?

The work with customer journey mapping and the understanding of your...


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