User satisfaction
Quality for the people
User satisfaction is a central indicator of the quality that an individual institution or public service offers people, whether it be in regard to training, care or another type of service.
User satisfaction is the closest we can get to a quantitative goal for quality in our society.In conjunction with the stories and experiences that may be associated with users’ evaluations of our social institutions, this lays an excellent foundation for local action plans government, regional and municipal level, as well as the many non-profit organisations.
Ennova has extensive experience of tailoring user satisfaction surveys that answer the question of how best to prioritise quality initiatives.
Evaluations are all well and good, but the learning aspect must be included
The learning aspect is central to Ennova’s approach to user satisfaction.Departments and organisations can learn from each other – and do not always need to discover the hidden depths themselves.
All experience shows, however, that it is necessary to be highly systematic in order to obtain anything useful from comparing more or less incidental statements about one organisation or similar statements from another organisation’s stakeholders. There must be a system in the questions that are asked, and the responses should be consistent, so that we can be absolutely certain that the same thing is being discussed in all the areas that are compared.
Learn more about how Ennova creates user satisfaction for 74 educational institutions here>>.
Follow-up represents a large proportion of the work involved in analyses. Learn more about how we can support the process here>>.
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Contact Anders Filtenborg: Tel. +45 86 20 21 20 or e-mail: af@ennova.dk |
