Employees
Determinants of absenteeism in a large Danish bank (forthcoming)
Kristensen, K., Juhl, H. J., Eskildsen J. K., Nielsen J., Frederiksen N. & Bisgaard C.
International Journal of Human Resource Management (2006).
This article gives a theoretical framework for explaining the number of periods of absenteeism by employees. The theoretical framework will subsequently be verified using data from Danske Bank.
Measuring Employee Assets
Eskildsen, J. K., Kristensen K. & Westlund A. H.
Business Process Management Journal (2004), 10(5): 537-550.
This article provides a theoretical explanation for the structure in the European Employee Index®.
Work Motivation and Job Satisfaction in the Nordic Countries
Eskildsen, J. K., Kristensen K. & Westlund A. H.
Employee Relations (2004), 26(2): 122-136.
In this article, several hypotheses are tested concerning the relationship between demographic characteristics – such as age and sex – and employee satisfaction and motivation.
Analyse af sygefravær (Analysis of absence due to illness)
Kristensen, K., Juhl, H. J., Eskildsen J. K., Nielsen J., Frederiksen N. & Bisgaard C.
Børsens Ledelseshåndbøger – Total Quality Management (2004), 5.1.1-5.1.12.
This article gives a theoretical framework for explaining the number of periods of absenteeism by employees. The theoretical framework will subsequently be verified using data from Danske Bank.
Medarbejdertilfredshed er værdiskabende ledelsesinformation
(Employee satisfaction is value-creating management information)
Hansen, P. B. & Rechendorff K.
Børsens Ledelseshåndbøger – Total Quality Management (2002).
The results from an employee satisfaction survey should be compared to the financial results – this requires new ways of modelling employee satisfaction. The article shows moreover how employee satisfaction can be related to financial results on the basis of a specific case.
Måling af medarbejdertilfredshed og -loyalitet – baggrund, metode og proces
Measuring customer satisfaction and loyalty – background, method and process)
Sørensen, H. D. & Hansen P. B.
Børsens Ledelseshåndbøger – Total Quality Management (2001).
This article describes how an employee satisfaction survey should be carried out from determining the format and a statistical analysis of data to feedback and initiating improvement activities.
Job Satisfaction Across Industries
Kristensen, K., Westlund A. H. & Eskildsen J. K.
Third International Conference of the Multinational Alliance for the Advancement of Organizational Excellence (2002), Ayr, Scotland: 194-204.
This article contains an analysis of the differences in job satisfaction between the various sectors. The results show, among other things, that ‘the daily work’ is most important for employees in the IT sector, whereas for employees in the health sector it is ‘cooperation’. The article also provides an introduction to loyalty segmentation.
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