Customer turnover (CHURN)
The customer turnover study is linked to the individual customer, which is why this study takes its starting point from a completed customer survey.
Studying customer turnover as part of an integrated survey offers a variety of advantages from which the company can benefit financially. The study identifies the following factors:
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Identifies potential CHURN based on background data and surveys of customer satisfaction |
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Identifies specific customer profiles with the aim of more meticulous segmentation |
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Discloses the customer’s CHURN risk |
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Links demographic details with customer loyalty |
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Contact If you want to know more about the above, contact Nicholas Vinther Skov: Tel. +45 86 20 21 20 or e-mail: nvs@ennova.dk |
